Care Manager - Mental Health

NYU Langone Health • Brooklyn, NY

5d • Onsite

About The Position

Family Health Centers at NYU Langone, a designated Level 3 Medical Home, is the largest federally qualified health center network in New York State, and the second largest in the nation. It includes eight primary care sites, 40 school-based health centers and dental clinics, four day care centers, the nation's largest dental residency program, and New York State's largest behavioral health program. The network also includes 12 community medicine sites providing care to disenfranchised New Yorkers, comprehensive HIV services, chemical dependency programs, and a family support center that offers educational, vocational, and other social support programs. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge. The Care Manager is part of an interdisciplinary team that includes, but is not limited to, medical and behavioral health providers servicing patients who suffer from complex medical and/or psychiatric co-morbid conditions. By improving patients access to and coordination of care, the Care Manager will be part of a team that improves patient health and thus quality of life.

Requirements

• Bachelors degree OR a Current CASAC certification
• Previous case management or patient navigation experience.
• Computer, telephone, fax machine, and photocopy machine skills required
• Basic Life Support (BLS) Certification through the American Heart Association is required at the time of hire and is required to be maintained.

Nice To Haves

• BA in social service or medical care fields.
• Bi-lingual English/Spanish or Bi-Lingual English/Chinese (Cantonese/Mandarin)
• Qualified candidates must be able to effectively communicate with all levels of the organization.

Responsibilities

• Assess patients care management needs via patient intake assessments.
• Maintain caseload size established by the department and meet monthly core service productivity requirements.
• Performs other duties as assigned or volunteered in alignment with medical center mission, goals and values.
• Maintain electronic records and compile statistical data in accordance with the departments standards.
• Complete clinical documentation within required time frames.
• Assist patient in scheduling and obtaining transportation to medical and specialty appointments.
• Conduct hospital discharge calls within 24 business hours of discharge to confirm outpatient FHC appointments, to schedule/re-schedule appointments when necessary, and to address barriers to appointment compliance.
• Monitor patients transition from inpatient to outpatient care and coordinate aftercare.
• Conduct pre-visit planning for high risk patients and communicate patient health status alerts to the patients care team.
• Advocates for patients when barriers to care exist including language and literacy barriers, access to transportation, problems with insurance coverage, child care problems, appointment scheduling conflict, etc
• Assists patients with accessing a full range of medical, behavioral health, chemical dependency, psychosocial, and community services including referral to self-help groups and faith based organizations
• Assist patients and their families with benefits, entitlements, and housing as well as any other identified needs that impact patients physical health and emotional well-being.
• Provide case management services in the office and via home visits that promote high quality, efficient and cost effective care.
• Identify case management interventions tailored to the patients Stage of Change using the principles and techniques of Motivational Interviewing to assist patients to achieve behavior change goals.
• Monitor goal achievement and revise plan as needed.
• Assist patients in creation and implementation of care plan goals including lifestyle behavior change goals to improve health outcomes.

Benefits

• financial security benefits
• a generous time-off program
• employee resources groups for peer support
• holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level