Care Manager

Avid Health at Home Illinois•Effingham, IL

About The Position

Avid Health at Home is hiring a Care Manager for its Effingham Office. The role coordinates and schedules qualified field employees with clients, maintains current client services, and supports intake of new clients. The Care Manager updates client care information in the agency’s EMR system to help ensure clients’ Activities of Daily Living (ADLs) and Instrumental Activities of Daily Living (IADLs) needs are met by the interdisciplinary team. The position is described as based out of the Schaumburg branch and covering surrounding counties. The company notes that it has a stable client census and consistent assignments and hours, allowing long-term work with clients and caregivers. The Care Manager participates in general office administration, including on-call responsibilities, and oversees caregiver scheduling, supervision, performance reviews, orientation, and training. The role manages client intake, care plan assessments and updates, communication and documentation, compliance checks, time and attendance, and use of EMR and electronic file systems to monitor performance indicators. Business travel is required.

Requirements

College degree preferred or equivalent work experience.
Travel for business purposes is required.
Valid driver’s license issued by the state of employment and a satisfactory driving record.
Ability to use computerized systems.
Satisfactory verbal and written communication skills.
Ability to work well under pressure.

Nice To Haves

Understanding of the geographical and cultural requirements of the branch office.
Bilingual English/Spanish.

Responsibilities

Participate in general office administrative operations, including on-call responsibilities, to ensure business continuity.
Manage intake coordination from referral sources and seek new referral opportunities to support branch growth goals.
Supervise field caregivers and conduct annual performance reviews.
Learn the available workforce and caregivers’ skill levels to coordinate schedules according to client care needs and diagnoses.
Manage client and contract satisfaction through customer service, communication, and documentation.
Document communications with clients, families, health plan providers, and caregivers in a timely manner.
Generate client care plan assessments and update systems.
Audit caregivers’ daily documentation logs for compliance with clients’ ADL and IADL needs.
Build relationships with clients to encourage care-plan compliance and safety.
Orient and supervise caregivers on client care plans and provide remedial training and mentoring as needed.
Assess caregivers’ understanding and compliance with care plans quarterly or as needed when care levels or conditions change.
Coordinate with Recruitment and Compliance departments on recruitment needs and caregiver compliance with state and federal health and training requirements.
Manage caregiver time and attendance and ensure daily compliance with Electronic Visit Verification (EVV) requirements for payroll and billing processing.
Run reports and use EMR and electronic file storage system data to manage KPIs.
Follow agency policies and procedures and ensure HIPAA regulations are followed.
Perform other duties as assigned.