Care Manager

Northpointe Behavioral Healthcare System•Iron River, MI

About The Position

Behavioral Health Care Managers assist individuals with intellectual/developmental disabilities and/or serious mental illness by linking and coordinating services and support systems. The goal is to help individuals achieve maximum independence through person-centered planning, development of natural supports, access to medically necessary services, connections to community resources, and support for recovery. The role coordinates assessment and service planning, monitors treatment and outcomes, facilitates treatment team meetings, supports medication independence, and advocates for individuals’ needs and rights. Care Managers maintain required documentation and comply with agency policies, licensing requirements, and the Medicaid Provider Manual. Depending on the assignment, duties may also include school-based coordination, team leadership, or child-placing agency work involving foster care, adoption, and independent living. The position requires a relevant bachelor’s degree or registered nurse qualification and applicable Michigan licensure or registration. Experience with people with developmental/intellectual disabilities and/or mental illness is preferred. The role requires strong communication, organization, judgment, teamwork, computer, and service-coordination skills, along with the ability to travel as required. Work involves regular talking or hearing, frequent sitting, occasional standing, walking, handling objects, reaching, and lifting or moving up to 10 pounds. The employee may encounter moderate noise, outdoor weather, fumes or airborne particles, toxic or caustic chemicals, blood-borne pathogens, and occasional unsanitary environments.

Requirements

Bachelor’s degree in social work (BSW), registered nurse qualification, or bachelor’s degree in a human services area.
Meet applicable Michigan credential requirements: Limited Licensed Bachelor’s Social Worker or Licensed Bachelor’s Social Worker; Licensed Registered Nurse; or Registered Social Services Technician for bachelor’s degrees in human services.
Social workers must obtain full licensure (LBSW) within six months of becoming eligible.
Maintain confidentiality and follow agency policies and procedures regarding confidentiality and individuals’ rights.
Read, analyze, and interpret technical and regulatory requirements applicable to the agency.
Write individual plans of service, communications, and training materials.
Communicate and present information effectively to varied audiences, including staff, contract providers, community members, professionals, and the general public.
Analyze data and organize it into useful formats such as reports and graphs.
Research best practices, guidelines, and mandated requirements.
Lead and coordinate team efforts to achieve agency goals.
Educate and provide thorough training using methods suited to the audience.
Work with general mathematical concepts, including medication dosage calculations.
Travel as required by the job.
Effectively access, link, and coordinate services through a person-centered, multidisciplinary team process.
Assess high-risk behaviors and potential harm to self or others, accurately assess crisis situations, determine appropriate interventions, and document clinical justification comprehensively.
Prioritize multiple tasks, organize work, manage time, meet required time frames, and document activities in accordance with policies and procedures.
Demonstrate computer software proficiency necessary to perform job functions.
Demonstrate knowledge and skills necessary to provide services to children and families served by Northpointe.
Work effectively as part of teams and group projects; exercise sound judgment and initiative; function in a complex environment with competing demands; and solve complex multidisciplinary problems sensitively.
Demonstrate commitment to quality recipient care and customer service.

Nice To Haves

Experience working with individuals with developmental/intellectual disabilities and/or mental illness.
Knowledge of the Michigan Department of Health and Human Services, the Medicaid Provider Manual, and the Michigan Mental Health Code.
For work with individuals with intellectual/developmental disabilities, understand service options and apply that knowledge to goals, methodologies, and therapeutic interventions.
For work with individuals with mental illness, demonstrate knowledge and understanding of mental illness and recovery.
For work with older adults, demonstrate empathy and ability to work with aged and chronically or terminally ill individuals; understand OBRA PASARR screening regulations and aging-network issues.
For work with co-occurring conditions, identify, assess, link, and coordinate substance-abuse treatment needs and understand substance-abuse diagnoses and treatment modalities.

Responsibilities

Coordinate ongoing assessments of individuals’ strengths, abilities, disabilities, and needs using diagnostic, evaluative, and progress reports.
Support individuals in achieving maximum independence with medications and adherence to prescribed medications.
Use person-centered planning practices in service delivery.
Develop individual plans of service and link individuals to services such as residential, day program, rehabilitative, DHHS, and Social Security services.
Facilitate treatment team meetings and organize and implement individual plans of service.
Monitor treatment and services, assess whether they meet the individual’s needs and plan, and evaluate clinical outcomes and individual satisfaction.
Connect individuals and their families with community resources.
Conduct case transfers and terminations in accordance with agency policies and procedures.
Comply with agency policies and procedures, licensing requirements, and the Medicaid Provider Manual.
Prepare for and participate in the Behavior Management Committee as needed on a case-by-case basis.
Educate individuals, families, guardians, and staff about intellectual/developmental disabilities, mental illness, treatment issues, and recovery.
Advocate for individuals so their needs are addressed and rights are protected.
Develop individual safety plans and link individuals to services based on their needs.
Complete and maintain accurate, timely documentation in accordance with agency policies, using electronic documentation processes whenever possible.
For school-based assignments, advocate for, link, coordinate, and monitor supports for children and adolescents in schools; participate in required school-district training; and educate school staff about relevant program policies and procedures.
For Team Lead assignments, mentor and train new clinical staff; organize and facilitate team meetings and communication; provide supervision when requested; resolve day-to-day issues; coordinate timely responses to emergencies and crisis referrals; coordinate with the Facilities Team on a safe, clean, therapeutic environment; assist the Chief Clinical Officer with regulatory compliance; and prepare data for regulatory requirements and the Utilization Management Committee.
For School-based Team Lead assignments, coordinate school-based services in Dickinson, Iron, and Menominee Counties; support and train clinical staff; organize meetings; resolve day-to-day program issues; coordinate emergency and crisis responses; serve as a liaison to schools and the community; ensure county-level external forums for community partners; and participate in assigned local, regional, and state meetings and committees.
For child-placing agency assignments, place and supervise children in foster care, adoptive homes, or independent living; work with children, families, and relevant parties; develop, implement, and review service plans; assess and certify private family homes for licensure and supervise those homes; and conduct adoptive evaluations of private family homes.