Care Manager

Monarch Communities•New York, NY

7d•$80,000 - $85,000•Onsite

About The Position

The Care Manager assists in providing a safe environment for residents and supports the highest quality of care and life in accordance with Department of Health regulations. The role coordinates resident move-ins, case management, communication with families and team members, safe discharges and returns from external care settings, and compliance with applicable regulations and community policies. The position reports to the Executive Director and is classified as exempt and salaried. Occasional weekend coverage as Manager on Duty is required, and the employee must be able to work weekends and holidays.

Requirements

Bachelor’s or master’s degree from an accredited college or university, with major coursework in human resources or service delivery, and one year of full-time experience providing services to a dependent adult population; alternatively, an associate degree with major coursework in human resources or service delivery and three years of full-time experience providing services to a dependent adult population.
Demonstrated success managing operating expenses.
Excellent written and verbal communication skills and ability to lead a team.
Proficiency with computers and Microsoft Office, including Windows, Outlook, and Excel, and ability to learn new applications.
Ability to work weekends and holidays.
Ability to perform frequent standing, walking, sitting, fine and gross motor tasks, reaching, balancing, stooping, kneeling, crouching, talking, hearing, and smelling.
Ability to lift or carry up to 50 pounds; intermittent lifting and supporting of residents is required, using proper body mechanics.

Nice To Haves

Prior leadership experience within the health care industry.
Previous sales or business development experience.

Responsibilities

Ensure apartments are clean and prepared before new residents arrive.
Welcome residents and families on move-in day, introduce them to team members, explain community routines, and assist residents with adjusting to the community.
Develop and maintain ongoing relationships and communications with government agencies.
Complete, submit, and maintain incident reports for the Department of Health as needed.
Maintain accurate case management documentation, including initial, 30-day, six-month, annual, ongoing, change-of-condition, and discharge notes as applicable.
Work with residents and team members to respond to and resolve resident issues or conflicts.
Communicate pertinent information about new and existing residents to appropriate team members.
Arrange safe discharge plans for residents who need alternate placement.
Liaise with residents in hospitals, short-term rehabilitation, and similar settings, assisting with paperwork and coordinating a safe return to the community.
Work with the Business Operations Director to answer or resolve insurance and finance issues.
Conduct community tours for potential residents and their families.
Provide occasional weekend coverage as Manager on Duty.
If holding an active nursing license, perform nursing responsibilities as assigned by the Executive Director.
Attend scheduled in-service training.
Ensure compliance with federal, state, and local regulations and community policies and procedures.
Perform other duties as assigned.