Care Manager

Clarvida • Santa Ana, CA

6d

About The Position

The Care Manager provides outreach, information and referral, care management, and mental health and rehabilitation services to clients. Services include counseling, crisis intervention, skill training, and coordinating and monitoring each client's assessment, treatment planning, and follow-up.

The role conducts client intakes and comprehensive evaluations, develops plans of care with client participation and consent, and helps clients access community resources and support services. The Care Manager maintains regular contact with clients, including home visits, and provides support, consultation, intervention, guidance, and instruction as needed. The position also involves documenting services and billing in accordance with company, government, Short Doyle/Medi-Cal, and program requirements; maintaining professional relationships with agencies and providers; attending meetings and training; and meeting monthly productivity, documentation, and filing requirements.

The position is based in Santa Ana, California. Use of a personal vehicle is required to transport clients and support community relationships. The role may include on-call phone or after-hours duties as assigned.

Requirements

• At least two years of equivalent prior case management experience.
• Valid California driver’s license and auto insurance.
• Current CPR certification.
• Proof of education.
• Strong interpersonal skills.
• Excellent prioritization and organization skills.
• Good written and verbal communication skills.
• Ability to meet the monthly productivity requirement of 100 hours.

Nice To Haves

• Bachelor’s degree in human services, psychology, or a related field.
• One year of related experience in behavioral health.
• Established community resource connections.

Responsibilities

• Conduct client intakes and complete comprehensive evaluations of clients’ situations, problems, and needs.
• Prepare detailed plans of care with client participation and consent.
• Coordinate services by helping clients implement their care plans, connecting them with community resources, and monitoring the effectiveness and participation of support services.
• Maintain regular contact with clients, including through home visits, and provide support, consultation, confrontation, intervention, guidance, and instruction as necessary.
• Maintain daily records of work activities, including service progress notes and billing forms, in compliance with company, government, Short Doyle/Medi-Cal, and program requirements.
• Conduct outreach and provide information and referral services to people who do not require or qualify for case management.
• Maintain HIPAA compliance, ethical standards, and professional boundaries with staff and clients.
• Provide temporary intervention to former clients as needed.
• Develop and maintain professional working relationships with agencies and service providers.
• Participate in management, staff, and client meetings and required training activities.
• Meet monthly productivity requirements, documentation standards, and filing deadlines.
• Transport clients to support community relationships, using a personal car or vehicle.
• Handle on-call phone or after-hours duties when assigned.
• Perform other duties as assigned or needed to support the department, program, office, or company.

Benefits

• Paid vacation days that increase with tenure.
• Separate sick leave that rolls over each year.
• Up to 10 paid holidays.
• Medical, dental, and vision benefit plan options.
• DailyPay access to daily earnings before payday.
• Training, development, and continuing education credits for licensure requirements.
• 401(k).
• Free licensure supervision.
• Employee Assistance Program.
• Pet insurance.
• National discounts on shopping, travel, Verizon, and entertainment through Perks @Clarvida.
• Mileage reimbursement.
• Company cellphone benefits, which may vary by position, state, and county.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level