Care Manager of Health Home Care Management

Sun River Health • Queens, NY

2d • Onsite

About The Position

Sun River Health is seeking a full-time Care Manager to join their team in Queens, NY. The Care Manager is responsible for coordinating care team activities for patients with complex medical and psychosocial needs, ensuring their access to medical and psychosocial services efficiently and effectively. This role involves close collaboration with an interdisciplinary team, including PCPs, mental health providers, residential services, and substance abuse providers, to develop and coordinate care plans. The Care Manager also works with the Patient Navigator to optimize information flow and field activities. They provide input on individualized care plans, identify and help overcome barriers to care, evaluate medication compliance, and manage inpatient/ER admissions and transitions. The role includes post-discharge follow-up, appointment adherence, coordinating preventive screenings, ensuring patients understand test results, and facilitating integrated care plan implementation. The Care Manager will also review workload reports, provide or arrange for self-management/wellness education, organize case conferences, review benefits and entitlements, and assist with application processes. All documentation and assessments must be completed timely using the TREAT system.

Requirements

• Minimum Education Requirement: High School diploma/ GED
• Minimum Work Related Experience: 2 years

Nice To Haves

• Bachelor’s degree in Health or Human Services related field

Responsibilities

• Works closely with the interdisciplinary care team including the PCP, mental health provider, residential services, substance abuse provider, etc. in the development and ongoing coordination of the care plan.
• Works closely with the Patient Navigator to direct field activity as needed and ensure the flow of information across and between the care team is optimized.
• Provides input to providers/patient/family for written individualized care plans.
• Reviews patient intake assessments and uses results to coordinate the completion of the care plan, self-management goals and strategies.
• In conjunction with the patient, identifies potential barriers to care and helps patient identify ways to overcome those barriers; reaches out to patients who have not met treatment goals to resolve barriers/adjust goals when possible.
• Evaluates medication compliance and assesses potential barriers to adherence; ensures medication reconciliation is current.
• Receives alerts to inpatient and ER admissions. Visits patients during inpatient stays and participates actively in discharge planning and care transition activities.
• Contacts patients after discharge from inpatient services and ER within one business day.
• Reaches out to patients to help them keep scheduled appointment; arranges for appropriate metabolic and periodic preventive screening in accordance with agency policy.
• Ensures that patients and care givers are aware of test results by facilitating discussions between the patient and physician as necessary.
• Coordinates services between patient and extended care team providers to ensure that integrated care plan is fully implemented.
• Regularly reviews workload report in TREAT to identify patients requiring, assessments outreach and engagement.
• Provides or arranges for provision of self-management/ wellness education, peer and other support groups in the language that the patient/family prefers.
• Organizes and participates in case conferences as per patient need and in accordance with agency policy
• Reviews benefits, entitlements, housing with the patient/family and assists in the application process.
• Follows up as necessary to ensure services are approved.
• Utilizes the TREAT system to complete all documentation and assessments timely including scheduling of all activity.

Benefits

• Sun River Health provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED