Care Manager

Osborne Association Inc•New York, NY

75d•$33 - $34•Hybrid

About The Position

The NYC Care Manager is a vital role within the Osborne Association's Prison Services department, specifically supporting the Elder Reentry Initiative (ERI) Expansion. Serving as the central coordinator and primary point of contact for a multidisciplinary team, the Care Manager works to improve reentry outcomes for older adults (aged 50+) transitioning from New York State Department of Correction and Community Supervision (DOCCS) incarceration back to NYC. Operating within a trauma-informed, person-centered organization, this role utilizes the evidence-based Critical Time Intervention (CTI) model. The Care Manager holds a comprehensive view of a participant's specialized needs and, with the Deputy Director, coordinates the team—which includes a Clinical Social Worker managing mental health needs, and two Peer Mentors relating to the releasees—on the strategic next steps for each participant's CTI progression.

Requirements

Associate’s Degree in Communications, Human Services or a related field; in lieu of a degree, high school diploma or equivalent with a minimum of 1-2 years of professional experience in mentorship, case management, or providing transitional support services.
Strong organizational and time-management skills, with the ability to maintain accurate, timely clinical documentation and data entry.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace applications.
Ability to work in teams and collaborate effectively with people in different functions and at different levels of the organization
Ability to take the initiative and drive for results
Excellent assessment, treatment planning and problem resolution skills
Ability to work a flexible schedule, including participating in team rotations for on-call crisis support or local travel to assist with release days
Ability to travel locally

Nice To Haves

Experienced working with culturally diverse populations, particularly older adults (50+) and/or individuals with high geriatric and complex medical needs, is strongly preferred.
Familiarity with evidence-based practices, including Motivational Interviewing and Trauma-Informed Care.
Knowledge of the Critical Time Intervention (CTI) model is a plus.
Bilingual (English/Spanish) proficiency is highly preferred.

Responsibilities

Act as the team's central coordinator, maintaining a comprehensive view of each participant's needs and guiding the Peer Mentors and Clinical Social Worker on strategic next steps across the Transition, Try-Out, and Transfer phases of the CTI model.
Perform detailed participant screenings, including cognitive and geriatric assessments, to create comprehensive and individualized transitional plans prior to and upon release.
Lead interdisciplinary coordination. Collaborate closely with the Clinical Social Worker on mental health needs and two Peer Mentors who help participants navigate the new, foreign world of reentry. Participate in weekly CTI team supervision meetings to review caseloads, adjust service plans, and ensure strict fidelity to the CTI model.
Provide adaptive, trauma-responsive, and strengths-based case management services tailored to older adults preparing to reenter the community.
Cultivate and maintain robust partnerships with community-based service providers within the fields of reentry, aging, housing, and healthcare. Ensure successful "warm handoffs" to long-term providers.
In collaboration with the team, provide on-call crisis support, at times after hours or on weekends.
Occasionally assist participants during appointments that at times may begin before 8:00 AM or after 5:00 PM on weekdays.
Attend assigned training and fulfill other duties as assigned. In-person collaboration is an essential function of the job.