Care Manager

OKLAHOMA MENTAL HEALTH COUNCIL•Chandler, OK

5h•Hybrid

About The Position

The primary responsibility of the certified Behavioral Health Care Manager I-Level I is to ensure implementation of the comprehensive care plan, which will include mental health goals, physical health goals, and other life domain goals for achievement of clinical outcomes consistent with the needs and preferences of the member. Care Managers interact regularly with other staff, including the Health Team, and treatment providers to assess and treat individuals with mental, emotional, or substance abuse problems, including abuse of alcohol tobacco, and/or other drugs. Activities may include crisis intervention, case management, treatment planning, client advocacy, prevention and education. As part of the Health Team, the Behavioral Health Care Manager I-Level I may provide ongoing service coordination and link members to resources following appropriate training.

Requirements

Certified as a Behavioral Health Case Manager I (BHCM I)
High School Diploma
Basic computer skills
Valid Oklahoma Driver License, a clean Motor Vehicle Record, and current Auto Insurance
Commitment to the mission of Red Rock BHS

Nice To Haves

Bilingual preferred
General skill in exercising independent judgment, tact, patience, and understanding; maintaining effective working relationships and strategic alliances with consumers, other staff, the community and other non-profit organizations
Must complete all in-service and external training requirements
Two or more years’ experience working with community services and health agencies as well as working with low income and minority consumers with understanding of cultural diversity preferred

Responsibilities

Provides practical help and support, advocacy, coordination, side-by-side individualized support, problem solving, direct assistance, training, and supervision to help consumers obtain the necessities of daily living including medical and dental health care; legal and advocacy services; financial support such as entitlements (e.g., adult foster care, paid roommates, meals brought in for those who need it); money-management services (e.g., payeeships); and transportation
Participates in disposition/treatment team meetings, providing the information is pertinent to the treatment of the consumer
Assists in developing, writing, implementing, evaluating, and revising overall Service Plan goals and objectives
Coordinates approved services, facilitates communication between various service providers with Department of Human Services (DHS) or other referral sources; advocates on behalf of each consumer to ensure that treatment and reintegration plans are being followed, and assists the consumer, family, and referral source in arranging follow up support services
Educates and supports consumers’ families
Assists each consumer in having Primary Care services and supports consumers to have and effectively use a personal physician and dentist. Assists consumers in learning self-management skills for their physical health concerns. Addresses and reminds consumers of preventive care as recommended by their physician
Provides and completes all paper work assignments and prior authorizations, including but not limited to Service plans, Consumer Assessment Records and daily progress notes within designated time frame
Documents consumer progress to maintain a permanent record of consumer activity according to established methods and procedures
Provides ongoing assessment of consumers’ mental illness symptoms and consumers’ response to treatment. Makes appropriate changes in treatment plans to ensure immediate and appropriate interventions are provided in response to changes in mental status or behavior which puts consumers at risk (e.g., suicidality)
Demonstrates knowledge of requirements and compliance with Medicaid, Oklahoma Department of Mental Health and Substance Abuse Services (ODMHSAS), Commission on Accreditation of Rehabilitation Facilities (CARF) and any other funding/contract source
Exhibits knowledge of core competencies in relation to working with co-occurring disorders through continuing education and implementing skills into all aspects of treatment
Demonstrates confidentiality and informs consumers of rights and obtains necessary authorization for obtaining and releasing information
Assures coverage when co-workers are absent by filling in as needed
Provides direct clinical services to consumers on an individual, group, and family basis in the office and in community settings to teach behavioral symptom-management techniques to alleviate and manage symptoms not reduced by medication and to promote person growth and development by assisting consumers to adapt to and cope with internal and external stresses
Coordinates with outside inpatient services to detoxify consumers and establish linkage to self-help programs (e.g., Alcoholics Anonymous, Narcotics Anonymous) and residential facilities
Builds rapport and working partnerships with relevant local, state, and federal government agencies
Promotes community education projects to help increase awareness of Post-Traumatic Stress Disorder (PTSD) & Acute Mental Health Crises
Supports and assists with the facilitation of Care Plans for consumers within the Red Rock Health Team
Performs other duties as required