Care Manager

New Horizons In-Home Care•Spokane, WA

10d

About The Position

As a Care Manager, you’ll help clients receive the personalized support they need to remain safe and independent in their own homes. The Care Manager is responsible for the timely scheduling, coordination and recording of new client assessments and the development of client care plans; reporting, and providing on-going existing client assessments. A critical component of this role is to demonstrate the agency’s culture of compassion, accountability, and results by displaying the highest standards of integrity, super follow-through, consistency, first-rate customer service, and exceptional client satisfaction.

Requirements

Minimum of one year customer service experience in a healthcare related field
Self-starter who knows how to identify opportunities with recommended solutions
Creative problem-solving skills
Possess strong written, verbal, and presentation skills with diverse populations
Valid drivers license
Ability to multi-task and stay calm and work as a team player in a fast paced environment while ensuring attention to detail
Strong computer skills and typing skills

Responsibilities

Perform initial assessments for Clients with external Case Managers (Medicaid, VA, OPI, ODDS, etc.).
Perform Quarterly Assessments for all non-nursing clients.
Complete new Client Care Plans and Task Lists (in coordination with New Horizons RN for nursing services clients).
Evaluate and report quality of client-site services provided.
Identify client physical, nutritional and hygiene supports to include transfer and mobility.
Develop home safety plans.
Participates in on-call rotation, provides phone support and caregiving assignments.
Maintains confidentiality of client, employee, and agency operations.