CARE MANAGER

Guardian Recovery•Plano, TX

7d•$46,000 - $70,000•Onsite

About The Position

The Care Manager helps maintain a safe, comfortable, and supportive environment for clients and assists them in adjusting to program routines. The role documents client progress in medical records and provides case management and related support. Based in Plano, Texas, this is a full-time, first-shift position with no travel and a listed salary range of $46,000–$70,000. The Care Manager coordinates aftercare and discharge transitions, communicates with clients, families, referring agencies, receiving providers, and the clinical team, and assists with behavioral instability and risk of leaving against medical advice. Duties also include assessments and treatment planning within the employee’s scope, monitoring participation and program expectations, facilitating clinical groups, maintaining confidentiality, and completing clinical documentation. Additional duties vary by level of care and may include individual sessions, client account and daily-needs support, transportation coordination, recreation activities, and supervised clinical services for graduate students.

Requirements

At least a high school diploma or GED; education requirements vary by state, level of care, and credential. The posting lists a preferred bachelor’s degree or equivalent experience, requires a bachelor’s degree in a related field for detox-only roles, and specifies an associate degree for certain Texas SUD duties when holding an LCDC or LCDC-I.
At least 12 months of experience working in the behavioral health field.
For Texas substance-use counseling duties, an active, unrestricted LCDC or LCDC-I; LCDC-I duties require supervision and countersignature under applicable state standards.
Knowledge of addiction and mental-health principles and practices, Joint Commission standards, patient confidentiality laws, drug-free workplace and workplace-violence policies, and addiction and mental-health complications.
Proficiency in communication and writing.
Knowledge of community health resources, referral and admission procedures, and the ability to collaborate with healthcare, social, and cultural agencies.
Knowledge of the 12-Step Recovery Program; problem solving, stress management, ethics, and team building.
Knowledge of alcohol and other drugs and their effects on individuals and families; ability to identify medical emergencies and respond appropriately, including in cases of overdose and withdrawal.
Knowledge of laws and regulations governing treatment of alcoholism and drug addiction, including confidentiality, patient rights, professional ethics, and discrimination.
Knowledge of airborne and bloodborne pathogens and risk-reduction methods, including universal precautions.
Flexibility to adapt to schedule changes and take on related responsibilities as a member of an addiction-treatment team.
Maintain a current record of five years without felony or substance-use convictions.
Meet any applicable state-specific licensure, certification, education, and supervision requirements for the service line and level of care.

Nice To Haves

Detoxification experience for Detox Counselor positions.
CPR certification.
State-specific substance-use or mental-health credentials; requirements differ by jurisdiction and duties. Examples in the posting include Texas LCDC/LCDC-I, Maine LADC/CADC, and credentials or licenses applicable in the other listed states.
For Florida substance-use roles, CRSS certification or willingness and ability to obtain it is preferred.

Responsibilities

Coordinate aftercare with third parties, clients, families, referring agencies, receiving providers, and the clinical team; obtain releases of information and provide necessary documentation.
Assist with discharge planning, complete discharge paperwork, confirm discharge arrangements, and coordinate transportation when applicable.
Support interventions for clients experiencing behavioral or mental instability or who may leave against medical advice; contact authorized referents or family, consult the Clinical Director, and report program-rule infractions to relevant clinical staff.
Perform assessments within scope and formulate treatment plans; monitor client schedules, group attendance, participation, and progress, and report concerns to a supervisor.
Maintain client and facility confidentiality and comply with privacy policies, procedures, and applicable federal and state law.
Facilitate weekly clinical groups, accept supervision, address supervisor feedback, and complete assignments to required quality standards.
Contract with payors upon request and maintain current NPI and CAQH profiles.
Review, approve, and countersign required clinical documentation within established timelines.
For detox care, hold daily individual sessions with assigned clients; complete clinical documentation, including biopsychosocial assessments, initial clinical assessments, and master treatment plans; provide aftercare planning; follow up with family; monitor clients; support conflict resolution; and provide case management.
For residential, IOP, and PHP care, monitor client ancillary accounts and daily funds, help obtain daily living essentials, support drug-screening protocols under supervision, participate in scheduled recreation and weekend activities, maintain timely documentation, and transport clients or arrange transportation.
For graduate student duties across SUD levels of care, assist with recovery-oriented treatment planning, supervised counseling, progress reviews using ASAM criteria, discharge and transfer planning, case consultation, clinical-record documentation, crisis intervention, and co-facilitation of counseling sessions under licensed-clinician supervision.
For Texas duties, recognize withdrawal signs; monitor clients; understand pregnancy-related complications, complications requiring transfers, appropriate interventions, and commonly used medications, including their purposes, precautions, and side effects.
Perform other assignments requested by the supervisor and uphold the organization’s mission, values, and vision.