Care Manager

Avid Health at Home•Effingham, IL

About The Position

Avid Health at Home is hiring a Care Manager to coordinate and schedule field employees with clients and support the delivery of quality in-home care. The role includes maintaining current client services, coordinating intake for new clients, and keeping client care information up to date in the agency’s electronic medical record (EMR) system so the interdisciplinary team can address clients’ Activities of Daily Living (ADLs) and Instrumental Activities of Daily Living (IADLs). The Care Manager handles day-to-day branch operations, caregiver supervision, client and contract satisfaction, care-plan assessments, documentation, and coordination with internal departments. The position involves travel for business purposes and is based at a branch office, with coverage of surrounding counties. The posting describes the position as available immediately and notes consistent client assignments and hours that can support long-term work with clients and caregivers.

Requirements

A college degree or equivalent work experience.
Travel for business purposes is required.
A valid driver’s license issued by the state in which the employee works and a satisfactory driving record.
Ability to use computerized systems.
Satisfactory verbal and written communication skills.
Ability to work well under pressure.

Nice To Haves

Understanding of the geographical and cultural requirements of the branch office.
Bilingual English/Spanish.

Responsibilities

Participate in general office administrative operations, including on-call responsibilities, to ensure business continuity.
Coordinate intake tasks from referral sources and seek new referral opportunities to support branch growth goals.
Supervise field caregivers and conduct annual performance reviews.
Learn the available workforce and caregiver skill levels to coordinate schedules according to client care needs and diagnoses.
Manage client and contract satisfaction through customer service, communication, and documentation.
Document communications with clients, families, health plan providers, and caregivers in a timely manner.
Generate client care-plan assessments and update the system.
Audit caregivers’ daily documentation logs for compliance with clients’ ADL and IADL needs.
Build relationships with clients to encourage care-plan compliance and safety.
Orient and supervise caregivers on client care plans and provide remedial training and mentoring as needed.
Assess caregiver compliance with and understanding of care plans quarterly or as needed due to changes in a client’s condition or level of care.
Coordinate with Recruitment and Compliance departments about recruitment needs and caregivers’ annual health and training requirements.
Manage caregiver time and attendance and ensure daily compliance with Electronic Visit Verification (EVV) requirements for payroll and billing.
Run reports and use data from the EMR and Electronic File Storage System to manage KPIs.
Follow agency policies and procedures and ensure compliance with HIPAA regulations.
Perform other duties as assigned.