Care Manager

EPIC Health System • Southfield, MI

5d

About The Position

EPIC Health is hiring an entry-level Care Manager to support patients with medication management, care coordination, and health outcomes. The role includes training and support to obtain a temporary Pharmacy Technician license. The position is based in Southfield, Michigan, with hybrid or remote work possible after training and meeting performance metrics, approximately 90 days after starting.

During training, the schedule is 9:30 AM–5:00 PM. After training, schedule options are 8:00 AM–4:00 PM, 9:00 AM–5:00 PM, 10:00 AM–6:00 PM, or 8:00 AM–6:00 PM four days per week. The schedule is Monday through Friday, with no weekends unless choosing the four-day schedule. Background checks are required.

Requirements

• Experience in healthcare, patient care, patient coordination, or similar healthcare roles.
• Strong communication and interpersonal skills.
• Ability to manage multiple patients and tasks in a fast-paced environment.
• Comfort using technology, including EHR systems; training is provided.

Nice To Haves

• Experience in long-term care facilities, hospital settings, medication management, or chronic disease management.
• Previous experience working with high-risk or complex patient populations.
• Interest in obtaining a Pharmacy Technician license; training and support are provided.

Responsibilities

• Review and document patients’ medication histories for accuracy and completeness.
• Assist with coordinating medication refills, prior authorizations, and delivery services.
• Support pharmacists and providers in identifying medication discrepancies or concerns.
• Educate patients on medication use, adherence strategies, and general care plans.
• Serve as a primary point of contact for patient questions and support.
• Proactively follow up with patients to support adherence and continuity of care.
• Support patients through transitions of care, including discharges and new diagnoses.
• Coordinate across providers, pharmacies, and care teams to ensure seamless care.
• Identify and address barriers to care to improve access and outcomes.
• Maintain accurate, up-to-date patient records in the EHR system.
• Document patient interactions, interventions, and care coordination efforts.
• Adhere to HIPAA and other healthcare regulations.
• Participate in quality improvement initiatives focused on patient outcomes and safety.

Benefits

• Pharmacy Technician training and licensing support, including a temporary license pathway.
• Career growth opportunities within care management and pharmacy services.
• Competitive compensation.
• Comprehensive medical, dental, and vision benefits.
• 401(k) retirement plan.
• Paid time off and holidays.
• Collaborative, mission-driven environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed