Care Manager/Case Manager

Senior Home Companions•Carmel, IN

1d•Hybrid

About The Position

A Care Manager with Senior Home Companions is a dynamic individual who loves helping people, has a big heart and demonstrates outstanding follow up. He/she creates deep connections with clients, and their families, by tailoring homecare solutions and coordinating resources to support clients’ full & meaningful lives. Our mission of creating active & engaged lives through exceptional care is kicked off by an engaged Care Manager. He/she is responsible for ensuring that the SHC team understands clients’ needs for ongoing care and that caregivers are coordinated appropriately. The position requires an ability to be flexible and have strong communications skills, organizational and prioritization skills. He/she communicates and documents important information regarding caregiver and client feedback to the team. This dynamic role offers the opportunity to connect clients with caregivers in a way that fosters relationships and exceeds client’s expectations.

Requirements

Bachelor’s degree in a related field preferred
Minimum 2-4 years relevant work experience preferred
Passion for coming alongside older adults and supporting their journeys
Knowledge of the home care industry, senior housing and resources for seniors preferred
Excellent verbal and written communication with strong interpersonal skills. Be a good listener, articulate, good listener and empathetic.
Must have a high level of professionalism and integrity.
Must appropriately handle confidential information and follow HIPPA requirements.
Strong critical thinking and analytical skills. Detailed oriented.
Ability to identify and implement key opportunities for improvement
Skilled at quickly developing relationships and loyalty with a client-service oriented approach
Computer skills: Microsoft office, comfortable in learning client care management software systems

Responsibilities

Be an advocate for clients by offering resources that align with the client’s needs
Coordinate care plan development and implement care plans for clients to establish goals for care based on individual preferences
Facilitate in-person introductions between caregivers and the client and/or family involved in the care emphasizing that the approach to the client’s care will be collaborative
Collect input from all professionals involved with client’s care in order to develop a comprehensive approach to the care being provided. Visit and speak to all individuals involved (providers, family, etc.) in care on an ongoing basis
Collaborate with key partner agencies to ensure successful start of care
Complete follow-up and quarterly survey visits with assigned clients
Identify safety and risk issues present in client’s environment to assist clients
Collaborate with Client Coordinators to ensure care is exceeding expectation