Care Manager - 1099 Contract $50 per visit (Denver, CO / Field-based)

FreedomCare•Quinte West, ON

4d•Remote

About The Position

FreedomCare is a healthcare company founded in 2016, dedicated to revolutionizing the home care industry by empowering patients to choose their caregivers and receive care in their homes. The company operates nationwide and is committed to its core values: Here For You, Own It, Do the Right Thing, and Be Positive. This role is a contract opportunity for a Care Manager in Colorado, focusing on supporting Medicaid patients and their hired family caregivers. The goal is to provide essential care while promoting patient independence and offering alternatives to institutional long-term care, all while preserving patient dignity.

Requirements

Bachelor's degree or equivalent work experience.
Two + years’ experience working bedside CNA, QMAP, Direct Care Worker, Medical Assistant, etc.
1+ years call center, telephonic outreach, customer service or other similar experience (required).
Experience with data input, case review/case note entry.
The ability to exercise judgement independently and voice noticeable issues or trends.
Strong verbal and written communication skills; ability to establish strong rapport to effectively communicate, guide, educate, and support waiver members and caregivers.
Strong problem-solving skills; able to identify issues and escalate when appropriate.
Excellent time management, critical thinking and active listening skills; able to multitask.
Possesses a high level of empathy and emotional intelligence.
Strong proficiency in computer software navigation.
Comfort in a dynamic and always evolving startup environment.
Always maintain patient confidentiality; understands and adheres to HIPAA guidelines.

Nice To Haves

Previous field experience in a medical or case management environment, preferred.
Salesforce experience is a plus.
Salesforce experience, as plus.

Responsibilities

Schedule and perform quarterly Supervisory visits as required for Home Care Compliance.
Serve as a field expert to support members and caregivers in continuing care and appropriate utilization of authorized hours.
Perform required “home inspections” to ensure safety and compliance of participants’ home and surroundings.
Partner with Care team to monitor Daily Notes submitted by the caregiver for indications that the caregiver may need additional training or support and document all contact with the caregiver in Salesforce.
Maintain contact with the caregiver, virtual or in person, based on the needs identified in the service plan and calculator provided from Case Manager.
Communicate any concerns regarding the member or caregivers’ health, surroundings, safety, or unmet needs to staff RN and/or Case Manager.
Track all activities through entries into CRM (Salesforce).
Function within the timeframes of a fast-paced startup in the healthcare environment.
Performs other duties as required or assigned.