CARE MANAGER
SCO Family of Services•New York, NY
•Hybrid
About The Position
The Care Managers service those who are enrolled in Medicaid, have Two or more Chorionic Conditions, HIV/AIDS, Sickle Cell, Serious Emotional Disturbance (SED), Serious Mental Illness (SMI) or Complex Trauma; ages 0-21 (Childrens Program) & 18 to end of life (Adult Program). The Care Manager plays a critical role in achieving the overall goals for coordination, integration and partnership in the delivery of care to children, adults and families with complex needs.
Requirements
- A Masters with one year of relevant experience, OR
- A Bachelors of Arts or Science with two years of relevant experience,
- A License as a Registered Nurse with two years of relevant experience,
- Relevant experience includes care coordination, case management, social services, behavioral health, medical care navigation, or community-based services.
- Complete Children Adolescent Needs Assessment (CANS)NY training
- Be CANS‑NY certified annually
- Meet exam score requirements: Care Managers: minimum 70%, Supervisors: minimum 80%
- Applicants must reside in New York State.
Nice To Haves
- Bilingual Preferred ( Spanish )
Responsibilities
- Delivers all six NYS Department of Health (NYS DOH) Health Home Core Services, including: Comprehensive Care Management, Care Coordination and Health Promotion, Comprehensive Transitional Care, Individual and Family Support, Referral to Community and Social Support Services, Use of Health Information Technology to Link Services
- Conducting NYSDOH‑required assessments and developing compliant, person‑centered Plans of Care
- Coordinating medical, behavioral health, substance use, and social service supports
- Engaging members through outreach, advocacy, and ongoing follow‑up
- Collaborating with hospitals, providers, Manage Care Organizations (MCO), and community partners
- Maintaining accurate, timely documentation in NYSDOH‑approved systems
- Meeting Health Home productivity, engagement, and quality benchmarks
- Participating in case conferences, audits, supervision, and training
- Demonstrates professionalism, maintains appropriate boundaries, and follows the agency’s Code of Conduct
- Promotes a positive, respectful, and productive work environment
- Upholds the agency’s mission and vision in all interactions with staff and families served
Benefits
- Flexible Spending Accounts (FSA)
- Group Term Life Insurance
- Voluntary Term Life Insurance
- Voluntary Short‑Term and Long‑Term Disability Insurance
- Clinical supervision hours for LMSW licensure
- Staff development and professional growth opportunities
- Agency Laptop & Cell Phone
- Travel Reimbursements for scheduled visits
- Tuition Assistance Program (TAP)
- 12 paid holidays per calendar year
- Up to 24 vacation days after one year of employment
- Health & Wellness Challenges and initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
