Care Manager, Integrated Care Programs - Newmarket

CBI Home Health • Newmarket, ON

5d • Hybrid

About The Position

As the Care Manager for CBI Home Health’s specialized, integrated care programs, you’ll be at the forefront of driving clinical excellence and operational success. This dynamic role puts you in charge of leading and developing a high-performing interdisciplinary care team, which includes clinical professionals, Transition Leads, and Care Supervisors. You will actively recruit, onboard, and mentor top talent, ensuring everyone thrives in their role and contributes to the program’s transformative impact. Your leadership will ensure the seamless execution of care programs, optimizing performance by leveraging data insights to enhance service delivery, drive quality improvements, and achieve measurable outcomes. You’ll also play a pivotal role in program utilization, billing processes, and aligning performance with strategic goals, all while fostering a culture of collaboration, continuous learning, best practice and innovation. Through proactive engagement and data-driven action plans, you will be instrumental in shaping the future of integrated care.

Requirements

• Regulated Health Professional registered and in good standing with the respective College
• 5+ years of experience in clinical care, home health and/or care management
• 3 to 5 years of management or supervisory experience
• A valid Ontario driver’s license, vehicle and vehicle insurance
• Advanced Microsoft Office skills (Excel, Powerpoint) for data analysis and presentations
• Excellent verbal and written communication, organizational, presentation and time-management skills
• Strong clinical knowledge and commitment to best practices in patient-centered care
• Proven experience with care coordination, team leadership and program evaluation
• Demonstrated ability to work collaboratively with interdisciplinary teams and external partners
• Strong clinical skills and knowledge of care coordination, interdisciplinary teams and outcome-driven programs.
• Effective leadership, coaching, and team management abilities.
• Strong problem-solving, conflict resolution, and decision-making skills.
• Attention to detail with a focus on quality improvement and patient outcomes.
• Ability to build positive relationships and foster a collaborative team environment.
• Combine a demonstrated patient-centered focus with a commitment to providing quality care

Nice To Haves

• Postgraduate education such as an MBA or advanced university/executive training considered an asset

Responsibilities

• Provide ongoing mentorship, coaching, and upskilling opportunities to support team development and performance.
• Conduct regular performance reviews and implement action plans to address any gaps in performance or knowledge.
• Facilitate team meetings, ensuring clear communication and alignment with organizational goals.
• Ensure Transition Leads, Supervisors, and Operations team members are effectively fulfilling their responsibilities in line with program standards and clinical guidelines.
• Ensure all team members are consistently and accurately inputting data into program systems.
• Review, validate, and analyze data related to program performance, clinical outcomes, and service utilization.
• Prepare and present reports and data insights to internal and external stakeholders, supporting informed decision-making.
• Collaborate with operational leaders to develop data-driven action plans aimed at improving program performance and achieving key performance indicators (KPIs).
• Monitor program utilization, billing, and invoicing processes to ensure financial performance aligns with organizational targets.
• Oversee the recruitment, hiring, and onboarding of interdisciplinary team members, ensuring that staff have the necessary skills and training for their roles.
• Collaborate with leadership to address trends in service demand, workforce planning, and program efficiency.
• Identify areas for quality improvement (e.g., through data review, auditing processes, etc.) and implement changes in processes, workflows, or team structures to enhance care delivery and operational effectiveness.
• Lead quality improvement initiatives, using data insights to drive continuous improvement and innovation in care delivery models.
• Engage with internal and external stakeholders, such as hospital partners and community organizations, to ensure effective communication and collaboration.
• Serve as the clinical liaison for program evaluation activities, ensuring alignment with contractual and regulatory requirements.
• Participate in discussions related to program innovation, service delivery models, and new opportunities for growth.

Benefits

• Competitive salary: $75,000 to $95,000 per year
• Hybrid working environment
• Comprehensive benefits and rewards package, including group health, dental and vision benefits, 100% employer paid
• Employee Assistance Program
• Career growth and leadership development opportunities
• Collaborative, purpose-driven culture

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed