Care Manager II (Russian speaking preferred)

Jewish Family Services of Silicon Valley•Los Gatos, CA

3d•Onsite

About The Position

Jewish Family Services of Silicon Valley (JFS SV) empowers individuals and families facing life’s challenges by providing quality human services inspired by Jewish values. Since its inception in 1977, JFS SV has remained committed to its vision that the community's children, adults, and families have access to affordable and meaningful professional services that help give them a better life. The agency’s programs are available regardless of race, religion, sexual orientation, or ability to pay. This role is for a Care Manager II (CMII) to join the team under the California Advancing and Innovating Medi-Cal (CalAIM). The ideal candidate is responsible for helping clients navigate the difficult housing situation in Santa Clara county and will report to a Clinical Supervisor.

Requirements

Master’s degree in Social Work (MSW) required
Minimum 2 years of direct Enhanced Care Management (ECM) experience required
Strong knowledge of social determinants of health and community resources
Familiarity with Medi-Cal, CalAIM, and the 14 Community Supports services (preferred)
Experience working with databases, specifically Apricot, is highly desirable.
Cultural competence and sensitivity to diverse populations
Motivational Interviewing
Needs assessment and care planning
Excellent interpersonal and communication skills.
Service coordination and navigational skills
Strong organizational and time management abilities.
Proficiency in data entry and database management.
Ability to work independently and as part of a team.
Knowledge of the local community and available resources.

Nice To Haves

Russian-speaking candidates preferred

Responsibilities

Provide person-centered care coordination to high-need Medi-Cal members, focusing on medical, behavioral, and social needs through in-person support and connection to services.
Create housing plans with clients that ensure safe, accessible, sustainable housing.
Help the client navigate, connect to, and communicate with physical & behavioral health and social systems according to their care plan.
Engage primarily the client in-person or client’s modalities preference to assess their needs, provide support, and ensure the effective delivery of care services.
Ensure the client, their family, and their personal support system are educated about their condition and connected to resources needed to support their health goals.
Identify strategically and optimize resources to meet the clients’ and their families' unique needs by referring to community and social support services.
Advocate for our clients, safeguarding their rights, preferences, and best interests throughout their care journey.
Act as the central hub of communication, ensuring a smooth exchange of information among patients, families, healthcare providers, and all involved parties.
Maintain detailed and up-to-date records of assessments, care plans, progress notes, and other vital documentation, adhering to legal and organizational standards.
Stay current on relevant laws, regulations, and policies, ensuring every aspect of care delivery is compliant and up to standard.
Incorporate the core JFS values into the work with clients, colleagues, volunteers and community of Welcoming the Stranger, Repairing the World, and Treating Everyone with Respect and Dignity.
Embrace additional responsibilities assigned by management, contributing to our collective success.