Care Manager I, Homeless Services (Nashville, TN)

Mental Health Cooperative•Nashville, TN

16d

About The Position

Mental Health Cooperative (MHC) is hiring a Care Manager I to provide care management services to homeless or at-risk-of-homelessness consumers with severe and persistent mental illness, as well as other consumers served by the team. The role involves assessing consumer needs, developing individualized service and crisis plans, coordinating psychiatric, medical, environmental, and community support, and advocating for consumers. The position works within agency teams and in partnership with homeless-site staff, with regular contact with consumers, families, and other collateral supports. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Base pay is $43,000, with additional incentive for language skills and behavioral health experience. Mileage reimbursement is available.

Requirements

Bachelor’s degree in counseling, psychology, social work, or another health-related behavioral health field.
Candidates with a bachelor’s degree in criminal justice must have 15 college-level semester hours of behavioral health coursework.
Valid Tennessee driver’s license.
Acceptable Motor Vehicle Report (MVR).
Acceptable criminal background investigation.
Personal automobile insurance.
Ability to communicate effectively with adult consumers, family members, collateral contacts, supervisors, team members, and other agency employees.
Ability to engage consumers and families using best-practice standards and the consumer’s level of care.
Ability to complete timely, thorough documentation linked to care-plan goals, and to develop clear, measurable treatment-plan goals and training steps.
Ability to complete applicable assessments accurately and on time, including examples such as PRAPARE, DLA, CANS, and Columbia Suicide Risk and Severity.
Professionalism when participating in meetings and representing the agency in the community.
Ability to advocate for consumer needs and support or maximize daily functioning.
Team orientation, flexibility, self-discipline, integrity, dependability, strong follow-through, approachability, and professionalism.
Engagement, crisis-management, listening, and de-escalation skills, including the ability to diffuse high-tension situations.
Ability to give and accept feedback and work with other departments.
Empathy, patience, and tolerance when working through barriers; recovery-focused and side-by-side approach to service.
Strong time management and organization, including meeting deadlines, preparing for meetings, completing assessments and service plans promptly, entering progress notes timely, planning for time off, and prioritizing work.

Responsibilities

Continuously assess consumer needs and develop individualized service plans and crisis plans with measurable goals.
Assist with referrals and linkage to community resources and advocate for consumers as needed.
Ensure consumers are seen after discharge from the hospital and Diversion Services within agency standards.
Plan and coordinate consumers’ daily psychiatric, medical, and environmental needs.
Ensure efficient transitions for consumers within the agency and the community.
Meet productivity standards outlined in agency policies and procedures.
Meet regularly with the Care Management Supervisor individually and in groups.
Attend and facilitate morning and weekly team meetings, and follow up on plans developed during meetings.
Educate consumers and/or involved collateral contacts about psychiatric diagnoses and appropriate treatment options.
Respond to urgent or crisis consumer needs within the role, with assistance from the supervisor, crisis services, and clinic staff, by developing plans and interventions.
Develop and maintain relationships within consumers’ family units and social networks.
Complete timely and appropriate documentation required by the agency.
Maintain community relationships through prompt follow-up with contacts.
Work within agency-wide teams and in partnership with homeless-site staff.
Attend all PATH-required trainings.
Participate in community-coordinated events, campaigns, and initiatives as deemed appropriate by the Program Manager.
Perform all duties associated with Care Manager I.