Care Manager I, Homeless Services (Nashville, TN)

Mental Health Cooperative•Nashville, TN

13d

About The Position

Mental Health Cooperative (MHC) seeks a Care Manager I to provide care management services to consumers who are homeless or at risk of homelessness and have severe and persistent mental illness, as well as other consumers served by the team. The role involves assessing consumer needs, developing individualized service and crisis plans, coordinating care and community resources, supporting consumers through transitions, and maintaining timely documentation. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The listed base salary is $43,000, with additional incentives available for language skills and behavioral health experience. Mileage reimbursement is available. The Care Manager works with consumers, families, community partners, homeless-site staff, and agency colleagues. The position includes responding to urgent or crisis needs with support from supervisors and clinical staff, participating in team meetings and required PATH training, and contributing to community events and initiatives. MHC serves communities across Middle and East Tennessee and describes its culture as caring, collaborative, innovative, and inclusive.

Requirements

Bachelor’s degree in counseling, psychology, social work, or another health-related behavioral health field.
For candidates with a bachelor’s degree in criminal justice, 15 college-level semester hours of behavioral health coursework are required.
Valid Tennessee driver’s license.
Acceptable Motor Vehicle Report (MVR).
Acceptable criminal background investigation.
Personal automobile insurance.
Ability to communicate effectively with adults, families, collateral contacts, supervisors, team members, and other agency employees.
Ability to engage consumers and families using best-practice standards and the consumer’s level of care.
Ability to complete timely, thorough progress notes and timely, accurate assessments, including applicable assessments such as PRAPARE, DLA, CANS, and Columbia Suicide Risk and Severity.
Ability to develop treatment plans with clear, measurable goals or training steps relevant to consumers’ individual needs.
Professionalism, dependability, integrity, honesty, and strong follow-through.
Approachability, engagement skills, crisis-management skills, and the ability to give and accept feedback.
Ability to work with other departments and to be understanding, empathetic, and a good listener.
Tolerance and patience to work through barriers, flexibility, self-discipline, and organization.

Responsibilities

Continually assess consumers’ needs and develop individualized service plans and crisis plans with measurable goals.
Assist with referrals and connections to community resources and advocate for consumers when necessary.
Ensure consumers are seen after discharge from hospitals and Diversion Services in accordance with agency standards.
Plan and coordinate consumers’ daily psychiatric, medical, and environmental needs.
Support efficient transitions for consumers within the agency and the community.
Meet productivity standards established in agency policies and procedures.
Meet regularly with the Care Management Supervisor individually and in groups.
Attend and facilitate morning and weekly team meetings, and follow up on plans developed during meetings.
Educate consumers and involved collateral contacts about psychiatric diagnoses and appropriate treatment options.
Respond to urgent or crisis consumer needs appropriate to the position, with assistance from supervisors, crisis services, and clinic staff, by developing plans and interventions.
Develop and maintain relationships with consumers’ families and friends.
Complete timely and appropriate documentation as required by the agency.
Maintain community relationships through prompt follow-through with contacts.
Work collaboratively across the agency and with homeless-site staff.
Attend all PATH-required trainings.
Participate in community coordinated events, campaigns, and initiatives as deemed appropriate by the Program Manager.
Perform all duties associated with Care Manager I.
Participate in team meetings, assist other care managers as needed, and contribute effectively within the team.
Complete assessments, service plans, and progress notes in a timely manner, and ensure documentation reflects quality service and is linked to care-plan goals.
Address relevant consumer domains and use natural community supports as appropriate.
Manage time and deadlines, prepare for meetings, prioritize work, and plan for time off.
Maintain professionalism when attending meetings and representing the agency in the community.
Advocate for consumer needs to improve or maximize daily functioning.