Care Manager I

Beach Cities Health•Redondo Beach, CA

20d

About The Position

Under the direction of the Director of Community Services, the Care Manager I provides care management for at-risk older adults, disabled adults, and adults eligible for Enhanced Care Management (ECM) services in the BCHD Community Services Program. The role coordinates services to improve health outcomes and client satisfaction and reduce unnecessary healthcare utilization, addressing clients’ medical, behavioral, and social-service needs. The Care Manager conducts assessments and reassessments, develops and monitors personalized care plans, coordinates with clients and multidisciplinary care teams, and serves as a primary contact and advocate for clients. Under ECM, the role may serve as Lead Care Manager, supporting enrollment and leading care-team coordination. The position also maintains compliant case documentation, provides counseling and support-group facilitation as community needs require, supports volunteers, builds community partnerships, represents the District at events, and trains and supervises an assigned social work intern. The employee performs assigned Disaster Service Worker duties and other assigned work. The position requires local travel, including driving to client locations and navigating public transportation with clients. Work takes place in a normal office environment as well as in the field and clients’ homes.

Requirements

Bachelor’s degree in a health or human services field, or relevant work experience in lieu of formal education.
One to two years of prior experience in care management, clinical skills, and/or volunteer supervision.
Experience conducting client assessments, assessing mental health concerns and dementia risk, formulating care plans, coordinating programs, and managing cases, specifically for older adults.
Familiarity with federal and state programs for elderly and disabled people.
Knowledge of clinical theory, human development, systems theories, strengths-based perspectives, normal and abnormal psychology, group process, and counseling modalities.
Knowledge of mandated-reporting law, consumer protection, California Board of Behavioral Science policies, the Tarasoff Law, ethically based practice, scope-of-practice limits, and BCHD guidelines, policies, and procedures.
Knowledge of end-of-life issues and the continuum of care.
Excellent working knowledge of computers, including Microsoft Office programs such as Word, Excel, Outlook, and PowerPoint, and ability to learn software programs and databases.
Professional-level verbal and written communication skills; ability to represent the District professionally; and excellent customer-service skills.
Exceptional interpersonal skills and ability to work with people from varied backgrounds in group-facilitation and community-outreach settings.
Ability to take initiative and collaborate as a team player; work independently and flexibly in a team environment; perform multiple tasks; and maintain confidential documents and information.
Excellent organizational, project-management, and program-management skills.
Knowledge of First Aid and CPR methods, appropriate safety precautions and procedures, and simple record-keeping procedures.
Must successfully pass a background check, tuberculosis test, and drug screen.
Must have a valid Class C California driver’s license and be able to maintain insurability under the District’s Employee Use of Automobiles Policy.
Ability to travel locally and navigate public transportation with clients.

Nice To Haves

Master’s degree.
Experience working in multicultural and community-based settings.
Bilingual Spanish-English skills.
Relationship-building skills and partner-management experience.

Responsibilities

Conduct in-depth assessments and reassessments in clients’ homes, including visual assessment of clients and their living environments, and identify functional limitations affecting independent living.
Develop personalized care plans, implement services, monitor progress with clients and care teams, and adjust plans to meet client goals.
Serve as the primary contact for clients and care teams; develop client support systems; support clients and caregivers; provide information, referrals, and advocacy; and manage a client caseload with appropriate guidance.
Serve as Lead Care Manager for ECM clients, including explaining ECM services, assisting with enrollment, building trusting relationships, facilitating communication, leading multidisciplinary care teams, and participating in care coordination meetings.
Prepare monthly caseload reports and maintain timely, accurate documentation in care management software in compliance with agency, state, and federal requirements; provide case updates during supervision.
Provide counseling to care management clients and facilitate support groups depending on community needs and health priorities.
Support volunteers and work with the Volunteer Services Department to support client-volunteer relationships.
Establish and maintain community linkages and serve on community-based committees and task forces.
Represent the District at health fairs and other community events, and attend workshops, meetings, and trainings as requested.
Train and supervise an assigned social work intern.
Maintain confidentiality and ensure participant records comply with HIPAA standards.
Perform assigned training, duties, and work schedule as a Disaster Service Worker on behalf of BCHD.
Understand and represent BCHD’s history, mission, and vision, and exemplify its values of compassion, integrity, accountability, and excellence.
Perform special projects and other duties as assigned.