Care Advocate I

Color Health

8d • $62,000 - $75,000

About The Position

Color Health is a virtual cancer clinic delivering physician-led, multidisciplinary care across all 50 states. Its services span cancer screening, risk assessment, prevention, diagnosis, treatment support, and survivorship, alongside genetics risk assessment, nutrition, mental health support, and at-home screening diagnostics.

The Care Advocate I helps patients navigate complex healthcare journeys related to cancer screening, abnormal results, elevated cancer risk, active treatment, and survivorship. The role serves as a primary point of contact and trusted partner, providing personalized advocacy, healthcare navigation, care coordination, education, encouragement, and support. The advocate helps patients find appropriate providers and facilities, coordinate referrals and appointments, understand insurance and benefits, and follow recommended care.

This position requires balancing compassionate, high-touch patient support with efficiency, organization, and continuous improvement in a growing health technology company. The advocate manages a portfolio of patients and care coordination tasks, maintains accurate and confidential records, uses digital tools to improve workflows, and adapts to changing processes and priorities.

Requirements

• Genuine passion for helping people, a compassionate patient-first mindset, and commitment to making a meaningful difference in patients’ lives.
• Exceptional communication and interpersonal skills, including the ability to build trust, demonstrate empathy, and support patients in complex or sensitive health situations.
• Experience in a patient-facing healthcare role, including referrals, provider networks, insurance benefits, and medical terminology.
• Excellent organizational skills and attention to detail, with the ability to manage multiple patients, competing priorities, and timely follow-ups.
• Strong problem-solving skills and resourcefulness, with the ability to independently navigate challenges, remove barriers, and take ownership of patient needs.
• Tech-savviness and adaptability, including the ability to quickly learn new tools, embrace change, and thrive in a fast-paced startup environment.
• A proactive, results-oriented mindset that balances compassionate patient care with efficiency, productivity, and continuous improvement.

Nice To Haves

• Experience supporting patients with complex medical needs, including cancer care, chronic conditions, or longitudinal care management.
• Experience with motivational interviewing, health coaching, or behavior change techniques.
• Experience working in health tech, digital health, or a startup environment.
• Bilingual in English and Spanish.

Responsibilities

• Serve as a primary point of contact and trusted advocate for patients navigating abnormal results, elevated cancer risk, active treatment, and survivorship.
• Build patient relationships through empathetic communication, personalized guidance, and proactive engagement.
• Help patients overcome barriers to care, make informed decisions, and remain motivated and on track with recommended care.
• Coordinate patient care, including identifying providers and facilities, managing referrals, scheduling appointments, and facilitating follow-ups.
• Track patient progress, resolve barriers or delays, and ensure timely follow-through on care needs.
• Collaborate with Color clinical teams and external providers to coordinate care, share updates, and escalate concerns appropriately.
• Verify insurance eligibility, benefits, and coverage, and help patients understand their options and potential costs.
• Coordinate prior authorizations, referrals, and financial assistance, and troubleshoot insurance or administrative barriers.
• Manage a portfolio of patients and care coordination tasks while maintaining quality, efficiency, productivity, and timely follow-through.
• Maintain accurate patient records, documentation, and task tracking while protecting privacy and confidentiality.
• Use technology and digital tools to streamline workflows, improve efficiency, and enhance the patient experience.
• Adapt to evolving processes, tools, and business priorities, take on new responsibilities, and identify opportunities for continuous improvement.

Benefits

• Comprehensive medical, dental, vision, life, and disability benefits.
• 401(k) match.
• Monthly phone and Wi-Fi stipend and annual ergonomic stipend.
• Generous vacation policy, paid holidays, and company-wide recharge days.
• Equal paid parental leave for birthing and non-birthing parents.
• Free cancer screening and prevention resources for employees and their adult dependents.
• The role may also be eligible for equity and benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed