Care Manager - Housing Specialist - Program for Assertive Community Treatment (PACT)

Frontier Behavioral Health • Spokane, WA

5d • Remote

About The Position

Frontier Behavioral Health (FBH) is a non-profit organization with over 100 years of service in Spokane, dedicated to providing evidence-based treatment for adults, youth, and seniors facing behavioral health challenges. As a Trauma-Informed Care Organization, FBH believes in recovery and empowering clients to lead fulfilling lives. The Program for Assertive Community Treatment (PACT) is an intensive, integrated community mental health service delivery model. The PACT team works with individuals experiencing severe mental illnesses, often accompanied by substance abuse, trauma, homelessness, and other significant challenges that impact their functioning in areas such as work, social relationships, and independent living. The PACT Housing Specialist utilizes the SAMSHA Permanent Supportive Housing (PSH) Evidence Based Practice to provide housing assistance to enrolled individuals. This role involves collaborating with landlords, clients, and the PACT team to identify, secure, and maintain safe, affordable housing.

Requirements

• Bachelor's degree in psychology, counseling, social work, or related field from an accredited college or university.
• Must apply for a Counselor Agency Affiliated – Registered credential from the WA State Department of Health within 30 days of hire.
• Must have an unrestricted and valid driver’s license.
• Must be able to pass a motor vehicle screening and driving test.
• Must have active car insurance.
• Willingness to use personal vehicle in the course of work.

Nice To Haves

• Two years of experience working with psychiatrically impaired populations.
• Experience working with homeless individuals.
• Knowledge of individuals impacted by homelessness and the criminal court system.
• Knowledge of housing resources, housing rights issues, and the continuum of care for homeless persons.

Responsibilities

• Contribute to out-reached based, consumer-centered treatment, rehabilitation, and support, with 75% of services provided on an outreach basis in the community.
• Develop and sustain collaborative relationships with key housing providers and serve as the primary liaison between housing resources and the PACT team.
• Identify safe, affordable housing resources and serve as the expert on eligibility criteria, application process, and lease signings and conditions.
• Serve as the PACT expert on housing subsidy programs, Section 8 housing, rental assistance programs, Shelter Plus Care, and other housing-related resources.
• Support clients in resolving conflicts with neighbors or landlords, including issues related to maintenance, safety, quality concerns, rent payment, and other problems that could lead to loss of housing.
• Track and delegate tasks/deadlines required to obtain or sustain housing for PACT clients.
• Work collaboratively with PACT team members to provide treatment, rehabilitation, and housing support retention services needed for PACT clients to live independently in the community.
• Demonstrate teamwork and goal-oriented productivity, supporting the team in achieving direct service goals.
• Participate in daily multidisciplinary staff meetings.
• Work with individuals and their family members/significant others to become collaborative partners in the treatment process.
• Participate in inpatient discharge planning with the goal of troubleshooting housing-related barriers.
• Complete clinical paperwork (progress notes, reports, and clinical reviews) in a timely, accurate, and legible manner using FBH format.
• Complete required administrative paperwork, FBH charting requirements, correspondence, and other paperwork in a timely, accurate, and legible manner.
• Help consumers become less socially isolated and more integrated into the community by encouraging participation in community activities.
• Assist in collecting and maintaining data as required by ASO and University of Washington.
• Participate in peer review, supervision, in-house educational, and administrative meetings as indicated.
• Comply with all state WAC requirements and FBH policies and procedures.
• Travel to see clients in the community and travel between work sites via FBH owned vehicles and/or personal vehicle.
• Perform other duties as assigned.

Benefits

• Accrue up to 26 days of PTO in the first year of employment
• 9 Paid Federal Holidays
• Extended Sick Leave and Paid Sick and Safe Time
• Compressed Workweek option (for some positions) resulting in up to additional 26 days off per year
• Medical, Dental and Vision insurance
• 403b retirement plan with standard 3% employer contribution plus an additional 3% employer match
• Flexible Spending Accounts
• Company-paid Life Insurance (starts the first of the month following 6 months from date of hire)
• Signing Bonus
• No-cost licensure supervision for those pursuing clinical licensure
• Federal and State Loan Forgiveness Program for qualifying Programs
• Reimbursement of License/Certification application fee that is required for the position
• Free Employee Assistance Program
• Staff Discounts at various FBH partners throughout Spokane

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level