Case Manager - Home Care Registry

Griswold Care Pairing for Lake and NE Cook Counties•Highland Park, IL

3d•Hybrid

About The Position

The Care Manager is responsible for coordinating high-quality, non-medical home care services within a private-pay registry model. This role emphasizes personalized client experience, thoughtful caregiver matching, and ongoing relationship management. The Care Manager ensures compliance with Illinois registry guidelines while supporting clients and independent caregivers in a non-employment model.

Requirements

Home care experience preferred
Experience in private-pay services, hospitality, or client-facing roles is a strong plus
Understanding of non-medical home care and registry model (preferred)
Knowledge of Illinois home services regulations (or willingness to learn quickly)
Strong interpersonal, organizational, and problem-solving skills
Ability to manage multiple clients while delivering a high-touch experience

Nice To Haves

Home care experience
Experience in private-pay services, hospitality, or client-facing roles
Understanding of non-medical home care and registry model
Knowledge of Illinois home services regulations

Responsibilities

Conduct comprehensive client consultations (in-home or virtual)
Assess lifestyle, functional, and psychosocial needs
Develop personalized, non-medical care plans aligned with client preferences
Provide a concierge-level onboarding experience for private-pay clients
Educate clients/families on the registry model and independent caregiver relationships
Curate and recommend independent caregivers based on client needs, personality fit, and schedule
Coordinate caregiver introductions and client selection process
Support scheduling coordination while maintaining independent contractor boundaries
Assist clients in establishing expectations directly with caregivers
Maintain regular communication with clients and families to ensure satisfaction
Monitor caregiver-client fit and facilitate adjustments when needed
Update care plans as needs evolve
Address concerns promptly with a solutions-oriented approach
Maintain accurate documentation, service agreements, and client records
Ensure adherence to Illinois Home Services Registry requirements
Verify caregiver eligibility (background checks, required documentation)
Reinforce proper classification of caregivers as independent contractors (1099)
Avoid direct supervision or control of caregivers to maintain registry compliance
Serve as a neutral coordinator between client and caregiver
Provide guidance on communication, boundaries, and expectations
Support conflict resolution while preserving independent relationships
Build relationships with referral sources (e.g., discharge planners, senior communities, concierge practices)
Represent the registry in local community outreach efforts