Home Care Case Manager
About The Position
The Home Care Case Manager is responsible for staffing and managing clients' care to ensure total internal and external customer satisfaction while meeting or exceeding company financial goals. This role involves daily office functions, client and caregiver relationship management, and ensuring efficient and cost-effective staffing. The position also includes on-call duties, client care calls, and assisting with supervisory visits. Additionally, the Case Manager will be involved in the hiring and management of workers, verifying time-slips, and handling disciplinary actions. The role requires meeting individual and department goals and attending scheduled meetings.
Requirements
- Excellent verbal and written communication skills.
- Good organizational skills.
- Ability to handle telephone requests calmly, adequately and in a manner that promotes and preserves positive public relations.
- Proficient computer skills.
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Nice To Haves
- CNA preferred
- Prefer some college.
Responsibilities
- Answers phones promptly and courteously.
- Maintains a strong relationship with all clients/families and caregivers.
- Plans, assigns and directs the work of assigned employees.
- Makes proper and timely staff assignments utilizing scheduling software.
- Performs daily office functions that will enable company to perform in an organized efficient manner.
- Staffs all cases/shifts in a timely, efficient, cost effective manner utilizing the proper level of worker to meet client needs.
- Maintains and confirms weekly schedules.
- Documents all pertinent information in client and worker computer loggings.
- Communicates all relevant client and worker information to the Operations Manager on a daily basis.
- Responsible for intake calls and conversion of calls to an 'active' status.
- Alternates on-call and takes appropriate actions, as needed, in accordance with staffing procedures.
- Maintains and updates client requirement for new active clients.
- Responsible for making care calls to our clients every 30 days.
- Assists the Case Manager Specialist (CMS) with supervisory visits every 90 days as needed.
- Provides fill-in client care in the event of an emergency situation.
- Assists in interviewing, making hiring decisions and participates in new hire orientation as needed.
- Verifies worker time-slips.
- Handles coaching/counseling/terminations of workers.
- Attends unemployment hearings as needed.
- Responsible for meeting or exceeding individual and department goals/KPIs.
- Attends scheduled meetings.
- Other duties may be assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
