Care Manager Extender, I/DD

Monarch•Raleigh, NC

3d•Hybrid

About The Position

Extenders will support care managers in delivering Tailored Care Management by performing activities that address physical health, intellectual/developmental disability (I/DD), traumatic brain injury (TBI), long-term services and supports (LTSS), and/or pharmacy needs, in addition to unmet health-related resource needs. Monarch Healthcare is an Equal Opportunity Employer and offers opportunities as diverse as the people we support and the communities we serve. We are firmly committed to supporting and celebrating all forms of diversity. We offer a competitive and flexible total rewards package designed to support the diverse needs of our team members. In addition to base compensation, eligible employees have access to a range of customizable benefits and perks, which may include comprehensive health coverage, retirement plans, professional development support, and more. Specific offerings are tailored to the role, employment type, and location. We look forward to discussing the details of your personalized compensation and benefits package—and what matters most to you—during the interview process. Make a Difference in Someone’s Life! At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury. You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch Healthcare. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch Healthcare will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.

Requirements

High School Diploma (Required)
Drivers License (Valid) - USA
Direct experience providing care for and navigating the Medicaid delivery system on behalf of that individual (parent/guardian cannot serve as an extender for their family member). 2 Years Required
Lived experience with an I/DD or a TBI with demonstrated knowledge of and direct personal experience navigating the North Carolina Medicaid delivery system. Required
Paid experience performing the types of functions listed in the job description, with at least one year of paid experience working directly with the Tailored Care Management eligible population 2 Years Required
Must be 18 years of age or older
Must meet at least one of the following requirements: 1. Be a person with lived experience with an I/DD or a TBI with demonstrated knowledge of and direct personal experience navigating the North Carolina Medicaid delivery system. 2. A parent or guardian of an individual with an I/DD or a TBI condition and has at least two years of direct experience providing care for and navigating the Medicaid delivery system on behalf of that individual (parent/guardian cannot serve as an extender for their family member). 3. Has two years of paid experience performing the types of functions listed in the job description, with at least one year of paid experience working directly with the Tailored Care Management eligible population.

Responsibilities

Perform general outreach, engagement, and follow-up with people we support to assist individuals to make informed choices regarding their care and services and other life decisions.
Provides a variety of services and supports to emphasize personal safety, self-worth, confidence, connection to the community, boundary setting, planning, self-advocacy, personal fulfillment, development of social supports and effective communication skills.
In conjunction with the care management team, engage in various skill-building activities such as learning how to obtain and maintain stable housing, manage finances, increase employment readiness skills, interact with others in private and public settings, maintain healthy non-violent relationships, engage in safe, non-medical ways to control modifiable risk factors that impact the person’s health (e.g. smoking, drug and alcohol use, obesity, etc.) and learn skills to increase motivation and actively address health conditions such as diabetes, heart disease, COPD, etc.
Assist in the development of the goals in the Plan of Care/Individual Support Plan and comprehensive crisis plans to assist individuals to progress to goal completion.
Coordinating services/appointments (e.g., appointment/wellness reminders, providing or arranging transportation).
Provides services in various community settings to help the individual identify and address barriers that prevent him or her from receiving needed services from healthcare professionals, including primary healthcare, dental, oral and vision.
Link individuals to appropriate community-based services to ensure that they are actively engaged in the service, including supports related to housing, and employment.
Facilitate person-centered, effective, positive relationships with people receiving services using positive approaches that promote self-determination in all areas of life.
Assist with self-help, advocacy, pre-crisis support, and supporting the individual with speaking with employers, landlords and others regarding reasonable accommodations for the person’s disability.
Document encounters and contacts made on behalf of people we support; complete and submit billing documentation.
Attend regular staff meetings and other required meetings.
Convey observations and key issues to supervisor on an on-going basis.
Maintain all required training by attending and actively participating in meetings and trainings, including but not limited to, case conferences.
Maintain certification in all agency, state, and federal training requirements.
Assist new staff and/or current staff with orientation, mentoring and training.
Demonstrate knowledge of and comply with all agency policies and procedures.
Follow service definition guidelines for services being provided.
Complete all other relevant responsibilities assigned by the supervisor.
Driving and travel may be required.