Care Manager Assistant PD

Children's Hospital of Orange County • Orange, CA

7d • Onsite

About The Position

Reporting to the leadership of Care Coordination and collaborating with the VP of Population Health, the Care Manager Assistant serves as a liaison connecting patients and families with the appropriate level of service in the healthcare system to support optimal health outcomes. The role works closely with care team members to identify and reduce barriers to care, help families locate and access resources, and educate families about the importance of accessing care promptly.

The position is based in Orange, California, on an eight-hour day shift. The stated pay range is $25.50 to $26.63, with pay determined by factors including knowledge, skills, competencies, experience, education, and position requirements.

Requirements

• At least one year of administrative or clerical experience.
• High school diploma or equivalent.
• Ability to work effectively under pressure amid changing priorities, interruptions, census changes, payer demands, and discharge-planning demands.
• Excellent interpersonal communication skills, including conflict resolution, problem solving, and negotiation.
• Clinical knowledge of multiple age groups, medical illnesses, and treatment plans according to disease process, diagnosis, and anticipated length of stay.
• Strong organizational and time-management skills, including the ability to multitask and prioritize.
• Ability to work independently and exercise sound judgment when interacting with physicians, payers, patients, and families.
• Ability to work collaboratively with people regardless of social, economic, or cultural background.
• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Access.
• Ability to meet required competencies upon completion of orientation and maintain annual departmental competency requirements.

Nice To Haves

• Two to three years of administrative or clerical experience in a medical office or hospital environment with patient and family interaction.
• Knowledge of medical terminology, insurance verification, and authorization processes.
• Bachelor’s degree in a related field.
• Knowledge of CCS/Medi-Cal regulations and requirements.
• Knowledge of third-party payer requirements to optimize reimbursement.
• Bilingual ability.

Responsibilities

• Connect patients and families to the appropriate level of service in the healthcare system.
• Collaborate with care team members to identify and reduce barriers to care.
• Assist families in locating and accessing resources.
• Educate families on the importance of accessing care promptly.
• Communicate with third-party payers to obtain authorization for the appropriate treatment setting for patients requiring medical, psychiatric, or chemical dependency treatment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED