Care Management Support Assistant

CenterWell • Clermont, FL

5d • $38,000 - $45,800 • Onsite

About The Position

The Care Management Support Assistant contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Management Support Assistant 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments. The Care Management Support Assistant decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Requirements

• Less than 2 years of Microsoft Office technical experience with Word, Outlook, and Excel
• Administrative support experience in a healthcare industry
• Familiarity with care and well-being resources
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• This role is considered patient facing and is part of Humana’s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB

Nice To Haves

• Associate's Degree
• Demonstrated excellent customer service and communication skills
• Microsoft Access proficiency
• Bilingual English/Spanish

Responsibilities

• Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members.
• Performs basic administrative/clerical/operational/customer support/computational tasks.
• Works on routine and patterned assignments.
• Makes decisions limited to defined parameters around work expectations, quality standards, priorities and timing.
• Works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree