Care Management Support Assistant

Family Promise Big Bend•Tallahassee, FL

101d•Onsite

About The Position

Assist with the daily operation of the shelter which includes assisting teammates as well as clients. Responsible for encouraging neighbors/clients to follow the housing plan, ensure clients are compliant with the community expectations, address any issues and serve as liaison between the care manager and the neighbor/clients.

Requirements

High school diploma or equivalent
Associate degree or (1-2) years of customer service experience
Proficiency using Microsoft Office Suite (MS Word, Excel, Outlook)
Critical thinking skills, detail oriented, ability solve or resolve discrepancies
Strong and positive verbal and written communication skills, excellent interpersonal communication and active listening skills and the ability to deal with individuals in a crisis.
Maintain a high level of professionalism, personal boundaries, and the ability to work independently.
Competent working on computers, including proficiency in MS Office Suite (Word, Excel).
Strong organizational abilities, time management, and communication skills.
Ability to respectfully work with marginalized or underserved client populations with empathy and non-judgmental attitude, e.g., experiencing homelessness.
Basic crisis intervention and de-escalation skills.

Responsibilities

Provide ongoing support and encouragement to clients throughout the housing process.
Answer clients’ questions or concerns and assist care managers in guiding them toward appropriate services and resources within the shelter and broader community.
Maintain accurate records of client interactions, document lack of positive behavioral issues.
Write reports, incident reports, emails and other written communication as needed.
Communicate with case managers regarding the clients’ needs, observed behaviors, progress and issues that arise.
Encourage participation in workshops, community events, and raise awareness about housing options.
Assist with general shelter operations, which may include helping with meals, distributing hygiene supplies, or helping maintain a safe and supportive environment for clients/neighbors.
Data entry into HMIS and/or required data management systems
Provide exceptional customer service by promoting positive interactions, ensure clients have access to up-to-date information and resources to make informed decisions about housing needs.
Satisfactory completion of agency’s mandatory training by the established deadline.