Care Management Specialist 3
About The Position
The Ohio State University College of Dentistry seeks a Care Management Specialist to work with the student clinics and graduate clinics to facilitate patient care. The Care Management Specialist is a supportive position that is part of the patient care team that jointly cares for patients who are waiting for treatment, in treatment, and post treatment as well as supports student providers. The Care Management Specialist is an important part of the health care delivery system ensuring an optimal healthcare experience for our dental patients. The Care Management Specialist utilizes their dental hygiene training and experience working within a dental practice to better understand and facilitate the interdisciplinary process of each patient’s oral health care needs. The Ohio State University College of Dentistry is the fourth largest public dental school in the United States and it is the only public dental school in Ohio. The college is divided into ten divisions with all major ADA-recognized dental specialties represented. The College has approximately 600 students in its undergraduate and graduate programs.
Requirements
- Two years of practice experience.
- Graduated from a dental hygiene program accredited by the Commission on Dental Accreditation (CODA) or a related field, maintain an active dental hygiene license; or a dental degree from either a CODA or non-CODA accredited dental school.
- Successful completion of a criminal background check and drug and alcohol screening.
- Able to perform tasks involving physical activity, which may include lifting of supplies and equipment as well as bending, standing, and walking.
- Requires sitting for extended periods of time, visual acumen, manual dexterity, and fingering for working with computer keyboards.
Nice To Haves
- More than four years of experience preferred.
- Advanced degree may be desired.
Responsibilities
- Provide clinic operational support to assure effective and efficient provision of patient care.
- Coordinate student clinic patient care with regard to patient management and monitor quality care outcomes.
- Manage/resolve complex patient grievances and enhance the patient experience.
- Enhance chair utilization and assist with student accountability.
- Serve as liaison between patients, students, staff, and faculty.
- Contribute to or lead development, implementation, and compliance of clinic operating procedures and protocols.
- Solve complex problems and exercise clinical judgement-based decisions while working independently and with minimal guidance.
- Serve on college committees and workgroups.
Benefits
- The university is an equal opportunity employer, including veterans and disability.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
