Care Management Assistant

American Addiction Centers•Mount Pleasant, SC

2d•$21 - $31•Onsite

About The Position

The Care Management Assistant role at Aurora Medical Center – Mount Pleasant supports discharge planning and coordinates Medicare-related communication. This position involves working with vendors, identifying post-care services, verifying benefits, and updating discharge-related systems. The role also includes compiling reports, managing supplies, and providing general administrative support. The medical center is described as a center for excellence in health and healing, offering a wide range of specialty care in a compassionate and culturally affirming setting.

Requirements

H.S. diploma or equivalent
2-3 years clerical experience in a health care setting
Ability to use Microsoft Office
Ability to handle difficult calls and maintain professional conduct
Good communication skills

Responsibilities

Coordinates Medicare-related communication by delivering and documenting Important Message (IM) and Code 44 letters, obtaining required signatures, and supporting appeals processes.
Monitors voicemails and ensures timely follow-up.
Supports discharge planning by coordinating with vendors, identifying appropriate post-care services (e.g., home health, nursing facilities, hospice), verifying benefits, and communicating updates to care teams.
Maintains department operations by updating discharge-related systems, compiling reports and statistics, managing supplies, and providing clerical support such as meeting minutes and general administrative tasks.