Care Management Assistant
About The Position
The Care Management Assistant (CMA) is a member of the Care Management team and helps coordinate Care Management services and functions for patients. The role interacts with patients, family members, and visitors and provides administrative support to Care Management registered nurses and social workers. This support contributes to care coordination and transition planning efforts. The CMA works cooperatively with internal multidisciplinary teams, providers, allied health staff, patients, caregivers, and visitors, as well as external community providers, agencies, and insurance companies. The position calls for initiative, proficiency, strong decision-making, organizational and communication skills, and a commitment to quality and excellence in service.
Requirements
- High school graduate or equivalent.
- At least one year of experience in an administrative or business setting that requires supporting colleagues and working with data.
- Proficient computer skills, including use of various software, spreadsheets, statistical software, presentation and word-processing software, and office equipment.
- Ability to communicate effectively verbally and in writing.
Nice To Haves
- Previous experience in healthcare.
- Previous insurance and prior authorization experience.
- Two years of experience in an administrative or business setting that requires supporting colleagues and working with data.
- Previous CMA experience.
- Working knowledge of medical terminology.
Responsibilities
- Assist with coordination of Care Management services and functions for patients.
- Provide administrative support to Care Management RNs and SWs for care coordination and transition planning.
- Interact with patients, family members, and visitors.
- Work cooperatively with internal multidisciplinary teams, providers, allied health staff, patients, caregivers, and visitors.
- Work cooperatively and effectively with external community providers, agencies, and insurance companies.
Benefits
- Medical coverage with multiple plan options.
- Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
- Vision plan with a national network.
- HSA and FSAs for eligible expenses.
- Competitive retirement package.
- Continuing education and advancement opportunities.
- Competitive compensation and comprehensive benefit plans.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
