Care Experience Specialist (Long Island) - bilingual preferred

Cinqcare•Hempstead, NY

4d•Onsite

About The Position

Grace at Home is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to high-needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patient’s race, culture, and environment is critical to delivering improved health outcomes. By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality—not a burden—every single day. Join us in creating a better way to care. The Care Experience Specialist is often the first trusted presence our Family Members meet. This role is about presence, empathy, and listening deeply. You’ll show up where people live and gather, build trust, and help remove barriers to care. As part of the team, you’ll help bridge the human and medical sides of care. You will listen, connect, and elevate stories that matter, helping Family Members feel supported on their journey. This role combines the community-rooted presence of outreach specialists with the wraparound support of care guides.

Requirements

Associate degree or a combination of education and experience required; B.S. or B.A. preferred.
1–3 years of experience in community-based outreach, health education, or related work.
Valid driver's license and reliable transportation required
Background check and training required prior to field deployment.

Nice To Haves

Bilingual or multilingual (e.g., Spanish, Haitian Creole, Russian) is a plus.

Responsibilities

Engage Family Members where they live, worship, and gather (homes, porches, churches, senior centers, neighborhood stores).
Conduct in-person and phone outreach with high-risk, rising-risk, or newly discharged Family Members.
Build trust through consistent presence and culturally aligned, empathetic communication.
Surface and help address barriers to care such as food insecurity, transportation, housing, directly or through referral.
Assist Family Members with paperwork for social services and basic support needs.
Support in-home technology setup (e.g., blood pressure cuff, stethoscope) to enable virtual visits and connect Family Members with the broader care team.
Provide warm handoffs and referrals to care team members and trusted partners and follow up to ensure needs are met.
Serve as a consistent point of contact, adjusting outreach frequency (including in-home visits) based on Family Member needs.
Collaborate with nurses, social workers, and other team members during case huddles and planning sessions.
Refer Family Members to the interdisciplinary care team for additional support with medical and behavioral support services and attend visits where appropriate to support building trust.
Document interactions, insights, and emerging needs in CINQIQ and track trust/engagement levels.
Represent CINQCARE at community events and maintain a local map of trusted people and places.