Care Coordinator - Care Management (Bilingual Preferred)

Village Care•New York, NY

3d•Onsite

About The Position

VillageCareMAX is looking for a motivated individual for this Full-Time role to provide assistance to care managers and members in coordinating services and requests. The Care Coordinator will work to authorize services based on plan of care and ensure that services are initiated and delivered. VillageCare offers a wide range of at-home and community-based services, as well as managed long-term care options that seek to match each individual's needs to help them attain and maintain the greatest level of independent living possible. We are committed to superior outcomes in quality health care. VillageCare is an Equal Opportunity Employer.

Requirements

3+ years job related experience
High school diploma required
Excellent communication skills
Organizational skills
Problem solving skills
Bilingual skills highly required

Nice To Haves

Bilingual - Spanish, Chinese, Korean

Responsibilities

Respond to inquiries from members and providers regarding health insurance, benefits, eligibility and authorization.
Initiate contact with care management team, provider relations department and external providers to meet member's needs.
Document, track and follow up with care management team for all member service requests.
Perform monthly member contacts and documentation in the electronic health record.
Maintain and support documentation, logs and data entry to monitor activity and/or outcomes related to Medicare billable services.
Reports any member dissatisfaction and grievance as appropriate
Participates in special projects and perform other duties as assigned