Registered Nurse Case Manager - FlexStaff

Northwell Health

4d•Onsite

About The Position

FlexStaff is hiring a Care Delivery Manager RN for an on-site role in Queens, New York, with orientation in the Bronx. This is a temporary-to-permanent position with a stated pay rate of $74 per hour. The role supports nursing standards of excellence and the delivery of high-quality care, drawing on a strong background in community health or homecare and management experience. The Care Delivery Manager oversees care planning and coordination, staffing and resources, clinical documentation, incident response, regulatory compliance, and the development and performance of staff. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with a one-hour lunch.

Requirements

Degree from an NLN-accredited nursing school; RN and BSN required, or at least five years of experience in a health care setting.
Successful completion of an accredited nursing program.
Strong background in community health or homecare.
Solid management experience.

Nice To Haves

Baccalaureate degree highly desired.
Case Management Certification recommended within two years of employment.
Bilingual ability preferred.

Responsibilities

Review and ensure effective development and execution of personalized care plans to improve participant satisfaction and outcomes.
Facilitate and complete Interdisciplinary Team (IDT) meetings, Service Delivery Requests (SDRs), and other meetings, including required attestations.
Support and collaborate with the Virtual IDT as needed.
Serve as a manager on call outside the physical sites’ operating hours and complete follow-ups, including documentation and timely initiation of grievances on behalf of participants or caregivers.
Run necessary Clinical Delivery reports.
Participate in and represent the Community Health Nurse (CHN) in all IDT meetings.
Balance and allocate staffing and related resources throughout the site, ensuring adequate team assignments and coverage.
Communicate with the IDT and other necessary parties to coordinate care consistent with participants’ health care needs and goals and support optimal health status.
Collaborate with clinicians to review UAS assessments and the UAS analyzer system for accuracy.
Ensure incidents are investigated and addressed appropriately.
Ensure Level 2 investigations and documentation are completed promptly and in accordance with organizational regulations.
Ensure participant documentation is complete and accurate, including enrollment, disenrollment, electronic and paper medical records, and clinical notes.
Collaborate with Human Resources in conducting interviews and, as needed, coaching and disciplinary actions.
Assist with staff onboarding and professional development training to ensure compliance with policies, procedures, and regulations and foster continuous learning.
Ensure regulatory compliance at federal and state levels.
Evaluate direct reports’ work performance and competency through ongoing feedback, counseling, support, and annual performance reviews.