Care Coordinator

ROCKY MOUNTAIN CARE GROUP•Jackson, CA

26d•$23 - $25

About The Position

The Care Coordinator provides administrative and coordination support to the clinical team and Clinical Director at Amador Home Health. The role helps manage patient referrals, clinical documentation, physician orders, scheduling-related coordination, and communication across the agency. The Care Coordinator connects patients, families, providers, and the care team by helping ensure information is communicated accurately, documentation is completed on time, and patient care remains coordinated. The position involves supporting patients, families, providers, and community partners; coordinating referrals and patient transitions; reviewing records and tracking documentation and authorization needs; supporting interdisciplinary group conferences; following up on physician and provider orders; and maintaining organized, accurate, confidential records. The role also supports compliance with agency procedures, HIPAA, and applicable state and federal regulations.

Requirements

Strong written and verbal communication skills.
Excellent organizational skills and attention to detail.
Experience in office administration, office management, healthcare administration, or a related coordination role.
Comfort using computers, word processing applications, and other office software.
Ability to prioritize multiple tasks, meet deadlines, and remain professional in a busy environment.
Sound judgment, tact, and discretion when handling sensitive information and challenging situations.
Effective time management and ability to work independently and collaboratively.
Dependable, service-oriented approach and a genuine desire to support quality patient care.
Strong organizational and communication skills.

Nice To Haves

Home health or healthcare administrative experience.
Familiarity with medical records, physician orders, referrals, authorizations, and HIPAA requirements.
Prior Medical Assistant and/or healthcare office experience.

Responsibilities

Answer incoming phone calls, respond to inquiries, provide professional support, share accurate information about agency services, and direct questions to the appropriate team member.
Build positive working relationships through clear communication, tact, diplomacy, and a service-focused approach.
Process new patient referrals promptly and accurately according to agency intake procedures.
Assist with referral coordination and work with the Clinical Director to support appropriate care team assignments.
Track recertifications, transfers, resumptions of care, and discharges to support timely follow-up and continuity of care.
Review charts for newly admitted patients and pending discharges, identifying outstanding documentation and authorization needs.
Notify appropriate team members when prior authorization is required and support the agency's authorization process.
Assist with interdisciplinary group (IDG) conference preparation and provide documentation and meeting support, including serving as a scribe.
Complete daily care coordination tasks accurately and within established timelines.
Request, track, and follow up on physician and provider orders according to agency procedures.
Ensure orders are returned with required signatures and dates within applicable timeframes, including the agency's 30-day order management process.
Communicate clinical and administrative information clearly and efficiently across the care team.
Serve as a resource for staff regarding patient records, documentation, and administrative coordination needs.
Maintain organized, accurate, and timely records and make documentation available to appropriate team members.
Protect the security, integrity, and confidentiality of patient information in accordance with HIPAA and applicable privacy requirements.
Follow agency policies and procedures and applicable state and federal regulations.
Treat patients, families, and colleagues with dignity, empathy, and respect.
Maintain reliable attendance and punctuality, manage workload effectively, and follow through on assigned responsibilities.
Assist the Clinical Director and team with additional administrative and coordination duties as needed.