Care Coordinator - Tamaa

CHILDRENS CRISIS TREATMENT CENTER•Philadelphia, PA

21d•Onsite

About The Position

The Care Coordinator will support the Tamaa program at Children’s Crisis Treatment Center (CCTC), following through on treatment team recommendations in a fast-paced environment. The role serves children ages 2–14 and their families who are experiencing crisis and behavioral health issues, using a trauma-informed approach. The Care Coordinator identifies and builds relationships with community resources, including organizations serving the West-African refugee community, and assesses the needs of refugee children and families. In collaboration with families, the coordinator develops and updates individualized service plans, connects families to needed resources, and works to address barriers to participation. The role also involves documenting client and resource contacts, organizing multicultural community events, and participating in agency trainings and staff meetings.

Requirements

Bachelor’s degree in Social Work or a related field.
At least two years of experience working as a case manager or in a related position with children and families.
Demonstrated knowledge of and experience working with African immigrant and refugee communities, including understanding of cultural norms, traditions, and community resources.
Strong ties to and credibility within African immigrant, refugee, or diaspora communities, with the ability to build trusting relationships with children, families, and community stakeholders.
Ability to work well as part of a multidisciplinary team and with a culturally and ethnically diverse population.

Nice To Haves

Fluency in one or more languages commonly spoken by the populations served—such as Swahili, French, Amharic, Somali, Arabic, Lingala, or other relevant languages—is strongly preferred.

Responsibilities

Identify resources in the targeted community and throughout Philadelphia, establish relationships with those resources, and maintain up-to-date resource records.
Establish and maintain positive working relationships with the West-African refugee community and its cultural and religious groups and leaders.
Assess the service needs of refugee children and families and develop individualized service plans in collaboration with them.
Link refugee children and families to needed resources.
Work with families to remove barriers that may prevent participation in needed services, such as insurance barriers.
Meet face-to-face with refugee children and families at least monthly to assess progress and determine whether additional services or support are needed.
Revise children’s and families’ service plans as appropriate.
Collaborate with team members and external resources to ensure identified needs are met and interventions are implemented.
Maintain written and electronic records of all client and resource contacts, including telephone and face-to-face contacts.
Organize and run Multicultural Community Events and maintain records of them.
Participate in CCTC staff trainings and agency-wide staff meetings.
Assume other responsibilities as assigned by the supervisor and other leadership.