Care Coordinator

Advent•Miamisburg, OH

19d•Onsite

About The Position

ADVENT is hiring a Care Coordinator for its Miamisburg clinic, with the ability to support nearby clinics as needed. Care Coordinators connect patients, providers, and teams to provide a seamless, compassionate patient experience. The role guides patients through their treatment journey, helps them understand their options and navigate insurance, and supports the clinic’s approach to better breathing and better living. The position may suit candidates with experience in a similar role in dermatology, plastic surgery, optical, chiropractic, wellness, weight-loss clinics, or spas. This is a full-time, flexible position of 32–40 hours per week, scheduled Monday through Friday during regular business hours. The listed hours are Monday and Wednesday, 8:00 a.m.–4:30 p.m.; Tuesday and Thursday, 8:00 a.m.–5:30 p.m.; and Friday, 8:00 a.m.–2:30 p.m. The salary range is $21.01–$25.50 per hour.

Requirements

Proven success in customer engagement in a sales-driven or care-coordination environment.
Bachelor’s degree in healthcare, social work, or a related field, or equivalent experience.
Skill in managing insurance, benefits, and cost-of-care discussions with patients.
Ability to influence and guide patients toward their goals and treatment outcomes.
Proficiency in medical terminology and comfort collaborating with providers.
Strong organization and exceptional attention to detail and accuracy.
Excellent time management, ability to work independently, anticipate needs, and plan proactively.
Proficiency in Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
Willingness to support other nearby clinics as needed.

Nice To Haves

Inside sales experience preferred.
Experience in a similar position in dermatology, plastic surgery, optical, chiropractic, wellness, weight-loss clinic, or spa environments.

Responsibilities

Serve as the primary point of contact for patients and families, building trust and rapport, demonstrating empathy, and providing education to support the treatment plan as directed by the clinic’s MD.
Identify and resolve barriers to care by addressing patient questions, concerns, and objections and guiding patients toward completing their care journey.
Balance compassionate patient support with efficient clinic workflow.
Advocate for patients on financial matters, including insurance coverage, estimates and deposits, authorization status, out-of-pocket costs, and pre- and post-operative instructions.
Manage the patient journey end to end, using listening, communication, influencing, and problem-solving skills to keep patients motivated and focused on treatment outcomes.
Coordinate scheduling, follow-ups, procedures, and documentation with staff and surgeons to support accurate and timely care.
Monitor patient adherence to care plans, identify treatment gaps, and proactively engage patients using ADVENT’s value proposition and outcomes.
Discuss costs and payments with patients, provide guidance, and recommend next steps in the patient journey.
Support other nearby clinics as needed.