Care Coordinator

BCFS Health and Human Services•San Antonio, TX

21d

About The Position

The Care Coordinator assesses whether an identified or recovered minor client meets protocol eligibility for coordinated services and sets up and facilitates care coordination meetings. Coordinated responses may involve advocates, law enforcement, medical providers, child welfare, placement, mental health providers, and child advocacy centers when available. The role includes hotline rotation, crisis response, documentation and grant-metric tracking, partner coordination, and support for community and advisory meetings. The work schedule is 10:00 a.m. to 7:00 p.m., with travel across regions and occasional overnight stays as needed.

Requirements

Bachelor’s degree required.
At least 2 years of experience in child welfare or crisis response.
Pass a pre-employment drug screen and random drug screens.
Acquire and maintain licenses and certificates required for the position, which may include TBRI, CPR, First Aid, CSE-IT certification, a state driver license, and other applicable certifications.
Maintain current auto insurance and provide verification upon request.
Provide proof of work eligibility upon request; applicants must be authorized to work for any U.S. employer. The employer cannot sponsor or take over sponsorship of an employment visa.
Pass pre-employment and biennial criminal background checks.
Respond sensitively and competently to the service population’s cultural and socioeconomic characteristics.
Have advanced training in crisis management.
Communicate effectively in written and spoken English.
Work effectively in a fast-paced environment while maintaining emotional control and professional composure.
Maintain the computer literacy needed to perform the role.
Work independently without intensive supervision and as part of a multidisciplinary team.
Demonstrate working knowledge of BCFS HHS policies and procedures.

Nice To Haves

Knowledge of DFPS and law enforcement designations, definitions, and acronyms.

Responsibilities

Participate in hotline rotation duties and document all received information.
Enter and maintain grant-metric data in the appropriate database within 48 business hours of an occurrence, including report and notification information, demographics, services provided, and investigative steps; document crisis responses within 24 hours.
Assess whether the identification or recovery of a minor meets agreed protocols for launching coordinated services.
Complete CSE-IT assessments as needed.
Secure and retain releases of information and consent for care coordination services.
Dispatch advocate responses according to the working CCT protocol.
Arrange a Rapid Response Team meeting with partners within 24 hours of notification about an identified or recovered minor.
Establish and maintain contact with law enforcement agencies and key stakeholders to initiate meetings and facilitate ongoing monthly service coordination.
Attend multidisciplinary team meetings as needed to represent clients and the Care Coordination Team.
Support Advisory Council meetings by preparing agendas, communicating with attendees, and documenting minutes as required or directed by the supervisor.
Manage Care Coordination meeting requirements, including agendas, in-person or virtual meeting arrangements and logistics, and timely attendee notifications.
Implement BCFS HHS safety protocols in emergencies.
Participate in weekly internal staffing, supervision, Care Coordination meetings, and community meetings.
Create an information-tracking system, track requested volunteer information, and support quarterly report development.
Build expertise in community resources and support program leadership with community trainings as needed.
Maintain confidentiality regarding the service population and program operations.
Follow BCFS HHS professional and ethical standards, including respectful conduct and the required dress code.
Travel across regions, with occasional overnight stays if needed.
Maintain emotional control and professional composure.
Support supervisees in professional development.