Care Coordinator- Gowanus

Spear Physical and Occupational Therapy • Brooklyn, NY

8d • Onsite

About The Position

Spear Physical and Occupational Therapy is seeking a Care Coordinator for its Gowanus clinic. The role supports patient care by welcoming and valuing patients, managing appointment flow, responding to phone calls and emails within two hours whenever possible and no later than 24 hours, guiding patients through the out-of-network experience, and greeting clinic visitors. The Care Coordinator is expected to provide five-star customer service and collaborate with colleagues to support patients and team members.

The position requires empathy, hospitality, strong communication, attention to detail, and a team-oriented approach. Spear describes its workplace as an environment intended to support career growth while providing flexibility and time for employees’ personal lives. The company notes that it may use AI tools to assist with parts of its hiring process, while final hiring decisions are made by humans.

Requirements

• Previous customer service experience.
• Hospitable, welcoming, and team-oriented approach.
• Strong communication skills and ability to multitask.
• Strong attention to detail.
• Willingness to grow.
• Manual dexterity to manipulate office equipment and make written notations.
• Ability to use a computer keyboard for 90% of each workday.
• Hearing acuity to communicate over the telephone.
• Visual acuity to read information on a computer screen.
• Ability to sit, stand, and walk for extended periods.
• Ability to occasionally lift 10 pounds from floor to waist.
• Empathy and dedication to clinical excellence.
• Self-motivation and willingness to go above and beyond.
• Proactive, collaborative, team-oriented attitude.

Nice To Haves

• BA or BS degree preferred, but not required.
• Passion for hospitality and customer service.
• Enjoyment of seeking opportunities to make an impact and connect with people.
• Ability to celebrate wins and learn from losses with patients, colleagues, and surrounding communities.
• Resonance with SPEAR-IT values: Service, Passion, Empathy, Accountability, Respect, Impact, and Teamwork.

Responsibilities

• Support patient care by making patients feel welcome and valued.
• Help control the flow of appointments.
• Respond to phone calls and emails within two hours, and always within 24 hours.
• Guide patients through the out-of-network experience.
• Greet patients who enter the clinic.
• Deliver five-star customer service.
• Collaborate with the team to help ensure patients and team members receive needed care and support.

Benefits

• One Medical paid membership.
• Mental health benefits, including paid time off and support services through Journey Live and an employer-sponsored EAP program.
• Medical, dental, and vision benefits.
• Commuter FSA plan and pretax commuter savings plans.
• 401(k) Safe Harbor match: 100% of the first 3% of annual compensation and 50% of the next 2%, with total matching capped at 4% of annual compensation.
• Generous paid time off, floating holidays, and company holidays.
• Employee discounts for entertainment, travel, fitness, insurance plans, and other offerings.
• Gym membership discounts with Blink and Crunch Fitness.
• Company events, including an annual summer picnic and holiday awards celebration.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed