Care Coordinator- Gowanus

Spear Physical and Occupational Therapy • New York, NY

10d • Onsite

About The Position

Spear Physical and Occupational Therapy is seeking a Care Coordinator for its Gowanus clinic. The role supports patient care by welcoming and valuing patients, managing appointment flow, responding to phone calls and emails within two hours when possible and always within 24 hours, and guiding patients through the out-of-network experience. Care Coordinators greet patients and provide five-star customer service. A collaborative spirit is valued to support patients and team members and help foster a community environment.

The position is suited to someone who is hospitable, welcoming, team-oriented, detail-focused, and interested in growth. Spear emphasizes empathy, clinical excellence, clear communication, accountability, and collaboration. The company describes opportunities for career growth and flexibility.

Requirements

• Previous customer service experience.
• Hospitable, welcoming, and team-oriented approach.
• Strong communication skills and ability to multitask.
• Strong attention to detail and willingness to grow.
• Manual dexterity to manipulate office equipment and make written notations.
• Ability to use a computer keyboard for 90% of each workday.
• Hearing acuity to communicate over the telephone.
• Visual acuity to read information on a computer screen.
• Ability to sit, stand, and walk for extended periods.
• Occasionally lift 10 pounds from floor to waist.

Nice To Haves

• BA or BS degree preferred, but not required.
• Passion for hospitality and customer service.
• Self-motivation and willingness to go above and beyond.
• Enjoyment of seeking opportunities to make an impact and connect with people.
• Proactive, collaborative, team-oriented attitude.
• Ability to celebrate wins and learn from losses with patients, colleagues, and surrounding communities.
• Resonance with SPEAR-IT values: Service, Passion, Empathy, Accountability, Respect, Impact, and Teamwork.

Responsibilities

• Support patient care by making patients feel welcomed and valued.
• Control the flow of appointments.
• Respond to phone calls and emails within two hours when possible and always within 24 hours.
• Guide patients through the out-of-network experience.
• Greet patients entering the clinic and provide five-star customer service.
• Collaborate with patients and team members to foster a supportive community environment.

Benefits

• One Medical paid membership.
• Mental health benefits, including paid time off and support services through Journey Live and an employer-sponsored EAP program.
• Medical, dental, and vision benefits.
• Commuter FSA plan.
• 401(k) Safe Harbor match: 100% of the first 3% of annual compensation and 50% of the next 2%, up to a 4% total company match.
• Generous paid time, including PTO, floating holidays, company holidays, and mental health time.
• Employee discounts for entertainment, travel, fitness, insurance plans, and other offerings.
• Gym membership discounts with Blink and Crunch Fitness.
• Company events, including an annual summer picnic and holiday awards celebration.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed