Care Coordinator

Consumer Direct Care Network • Milwaukee, WI

20d • Hybrid

About The Position

The Care Coordinator uses a person-centered approach to keep clients at the center of program functions and coordinates implementation of contractual requirements within state Medicaid guidelines. The role creates care plans based on client needs, trains clients on services, audits services, reports findings to the contracted entity, and assists clients with developing, submitting, and revising plans and budgets. The Care Coordinator provides service to clients, employees, and third-party organizations, supports office cohesion and daily operations, and advocates for clients.

The position coordinates with stakeholders, conducts client assessments and contacts, enrolls clients and employees in services, develops service/support plans and budgets, and helps clients understand program roles, eligibility, and timecard submission. It also includes advanced reporting and oversight, special-project leadership, referral-source marketing, participation in stakeholder events, and timely documentation in the CRM. The role requires travel to client homes or other destinations. The position is based in Milwaukee, Wisconsin, with a hybrid arrangement. The work generally takes place in an office and involves routine use of a computer, telephone, and other office equipment, with interruptions typical of an office environment.

Requirements

• Bachelor’s degree in Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology, or a related field.
• Six years of experience serving individuals with disabilities.
• Reliable transportation. If driving for work, a valid driver’s license and auto insurance are required.
• Ability to work flexible and/or extended hours when needed to meet job requirements.
• Ability to use reliable personal internet if working remotely or in a hybrid arrangement.
• Effective communication, public speaking, computer, prioritization, multitasking, problem-solving, and decision-making skills.

Nice To Haves

• Previous Support Broker experience.
• Bilingual ability is preferred in various locations.
• A combination of education and experience may be considered.

Responsibilities

• Apply a person-centered approach to keep clients at the center of program functions.
• Coordinate day-to-day implementation of contractual requirements within state Medicaid guidelines.
• Create care plans based on client needs, train clients on services provided, audit services, and report findings to the contracted entity.
• Assist clients with plan and budget development, submissions, and revisions.
• Provide service to clients, employees, and third-party organizations, including MCOs.
• Promote cohesiveness in the office and support day-to-day operations and client advocacy.
• Collaborate with stakeholders regarding service delivery; communicate effectively and represent the company at stakeholder meetings, health fairs, and provider fairs.
• Conduct advanced reporting and oversight activities and compile information for internal or external auditors.
• Handle complex service programs and special projects; lead, supervise, and complete special projects and supervise deliverables to ensure timely completion.
• Develop and implement care plans and maintain the skills and knowledge needed to coordinate workflow.
• Market services to referral sources.
• Enroll clients and employees in services, including developing service/support plans and budgets.
• Orient and educate clients on current program roles and responsibilities, assist with eligibility requirements as needed, and train and assist clients with timecard submission.
• Travel to and from client homes or other destinations to meet with clients; conduct necessary client assessments and contacts.
• Maintain timely and proper documentation in the Customer Relationship Management (CRM) database.
• Participate in professional development and training activities.
• Prioritize and multitask effectively, demonstrate dependability and sound problem-solving and decision-making, and provide excellent customer service to internal and external clients.
• Comply with applicable legal requirements, standards, policies, and procedures.
• Perform other duties as assigned.

Benefits

• Professional development opportunities and training to advance skills and career development.
• Medical, dental, and vision insurance, depending on position and employment status.
• Vacation accrued at 3.07 hours per pay period, available for use when accrued.
• Profit-sharing for employees in good standing.
• Two paid floating holidays and nine paid federal holidays.
• Paid Safe Sick Time accrued at one hour per 30 hours worked, available for use when accrued.
• Instant Earnings Option.
• 401(k) retirement plan with discretionary company match.
• Company-paid life insurance; supplemental life, accident, critical illness, and hospital benefits.
• Short- and long-term disability benefits.
• Paid parental leave.
• Flexible Spending Account.
• Employee Assistance Program.
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level