Care Coordinator- Park Slope (Union St)

Spear Physical and Occupational Therapy • New York, NY

10d • Onsite

About The Position

Spear Physical and Occupational Therapy is seeking a Care Coordinator for its Park Slope–Union St. clinic in Brooklyn. Care Coordinators support patient care by welcoming and valuing patients, managing appointment flow, responding to phone calls and emails within two hours whenever possible and no later than 24 hours, and guiding patients through the out-of-network experience. They greet patients warmly and deliver five-star customer service. The role calls for a collaborative spirit to help foster a supportive community for patients and team members.

Spear describes itself as a leading outpatient physical and occupational therapy practice, with more than 40 clinics in the New York Tri-State Area and 25 years of experience. It provides access to physical and occupational therapy through services covered by most major insurances and has received recognition from medical, academic, and business communities.

Requirements

• Previous customer service experience.
• Hospitable, welcoming, and team-oriented approach.
• Strong communication skills and ability to multitask.
• Strong attention to detail and willingness to grow.
• Manual dexterity to operate office equipment and make written notations.
• Ability to use a computer keyboard for 90% of each workday.
• Hearing acuity sufficient for telephone communication.
• Visual acuity sufficient to read information on a computer screen.
• Ability to sit, stand, and walk for extended periods.
• Occasionally lift 10 pounds from floor to waist.

Nice To Haves

• BA or BS degree preferred, but not required.
• Passion for hospitality and customer service.
• Self-motivation and willingness to go above and beyond.
• Enjoyment of seeking opportunities to make a daily impact and connect with people.
• Proactive, collaborative, team-oriented attitude.
• Ability to celebrate wins and learn from losses with patients, colleagues, and surrounding communities.
• Alignment with SPEAR-IT values: Service, Passion, Empathy, Accountability, Respect, Impact, and Teamwork.

Responsibilities

• Welcome patients and help them feel valued.
• Manage the flow of appointments.
• Respond to phone calls and emails within two hours whenever possible and always within 24 hours.
• Guide patients through the out-of-network experience.
• Greet patients entering the clinic and deliver five-star customer service.
• Collaborate with team members to support patients and colleagues.

Benefits

• One Medical paid membership.
• Mental health benefits, including paid time off and support services through Journey Live and an employer-sponsored EAP.
• Medical, dental, and vision benefits.
• Commuter FSA plan.
• 401(k) Safe Harbor match, with a maximum employer match of 4% of annual compensation.
• Generous paid time off, floating holidays, company holidays, and mental health time.
• Employee discounts on entertainment, travel, fitness, insurance plans, and other offerings.
• Gym membership discounts with Blink and Crunch Fitness.
• Company events, including an annual summer picnic and holiday awards celebration.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed