Assistant Manager- Park Slope

Housing Works • Brooklyn, NY

1d

About The Position

The Thrift Shop Assistant Manager is a leader responsible for the overall operation of a community-based Housing Works Thrift Shop. The role prioritizes customer service and requires representing Housing Works, communicating its mission, engaging with the local community, and fostering an environment reflective of its community values. The Assistant Manager uses existing resources to maximize revenue and profit and works alongside the Store Manager to train and develop the team, empower employees to meet organizational goals, and coach and encourage staff.

Requirements

• High school diploma or GED.
• At least one year of work experience.
• At least two years of prior retail management experience or equivalent experience managing a team.
• Working knowledge of the second-hand market, including the range of products offered in Housing Works Thrift Shops.
• Excellent verbal and written communication skills.
• Strong interpersonal and team-oriented skills.
• Self-starting, self-motivated, solutions-oriented mindset.
• Commitment to excellent customer service.

Responsibilities

• Develop strategic and operational objectives for self and others, adjust plans as needed, and celebrate team successes.
• Set and communicate daily priorities, including staff and volunteer deployment, sales goals, promotions, and daily tasks.
• Work with the Store Manager to train and develop employees and volunteers so they understand standards, organizational goals, and direction.
• Work with the Store Manager to recruit, interview, hire, and train associates.
• Provide progressive coaching and counseling as needed to help associates meet established standards.
• Ensure the store is merchandised according to Housing Works standards.
• Encourage teamwork and creativity, recognize talent, and help develop employees for advancement.
• Ensure compliance with Housing Works policies and procedures and meet organizational deadlines and directives.
• Implement Housing Works’ customer service program and provide exemplary service to customers and donors, including greeting them, thanking them, and clearly and politely explaining policies; prioritize customer and donor assistance over other shop tasks.
• Maintain professional and technical knowledge by attending training meetings and sessions and conducting independent study.
• Represent Housing Works by knowing and communicating its mission, reaching out to the community, and participating in at least four direct actions per year aimed at ending homelessness and HIV/AIDS.
• Perform other duties as directed by a supervisor or executive management.

Benefits

• Three healthcare plans to choose from; Housing Works covers most of the plan cost, with employees paying a portion based on salary.
• Staff begin accruing paid time off immediately and can earn up to 30 days in the first year.
• Educational benefit available for tuition loan reimbursement, tuition costs, and textbooks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED