Assistant Manager- Park Slope

Housing Works • New York, NY

10d • $19 - $22

About The Position

The Thrift Shop Assistant Manager is a leader responsible for the overall operation of a community-based Housing Works Thrift Shop. The role serves as an ambassador for Housing Works, prioritizes customer service, communicates the organization’s mission, participates in the local community, and helps foster a culture reflective of Housing Works Community Values. The Assistant Manager uses available resources to maximize revenue and profit and works alongside the Store Manager to train and develop the team, support employees in meeting organizational goals, and coach and encourage staff.

Requirements

• High school diploma or GED.
• At least one year of work experience.
• At least two years of prior retail management experience or equivalent experience managing a team.
• Working knowledge of the second-hand market, including the range of products offered in Housing Works Thrift Shops.
• Excellent verbal and written communication skills.
• Interpersonal and team-oriented skills.
• Self-starting, self-motivated, solutions-oriented mindset.
• Commitment to excellent customer service.

Responsibilities

• Develop strategic and operational objectives for self and others to ensure work is completed efficiently.
• Adjust plans as needed and celebrate successes with the team.
• Use daily focus to coordinate staff and volunteer deployment, sales goals, special promotions, and daily tasks.
• Work with the Store Manager to train and develop employees and volunteers so they understand standards, organizational goals, and direction.
• Work with the Store Manager to recruit, interview, hire, and train associates.
• Provide progressive coaching and counseling to help associates meet established standards.
• Ensure the store is merchandised according to Housing Works standards; encourage teamwork and creativity.
• Recognize talent and support individuals’ development and advancement within the organization.
• Ensure compliance with Housing Works policies and procedures and that organizational deadlines and directives are met.
• Implement Housing Works’ customer service program, providing exemplary customer and donor service, explaining policies clearly and politely, and prioritizing customers and donors over other shop tasks.
• Maintain professional and technical knowledge through training sessions and independent study.
• Communicate the Housing Works mission, conduct community outreach, and participate in at least four direct actions per year aimed at ending homelessness and HIV/AIDS.
• Perform other duties as directed by a supervisor or executive management.

Benefits

• Three comprehensive healthcare plans to choose from; Housing Works covers most of the plan cost, with employees paying a portion based on salary.
• Paid time off accrual begins immediately, with up to 30 days earned in the first year.
• Educational benefit available for tuition loan reimbursement, tuition costs, and textbooks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED