Care Coordinator

EmpowerMe Wellness • Kensington, MD

4d • Onsite

About The Position

A tech-enabled, multidisciplinary healthcare organization, EmpowerMe Wellness is on a mission to improve the lives of seniors. EmpowerMe enriches senior living communities nationwide through our fully integrated healthcare model, which features on-site care coordination, therapy, and pharmacy services. Headquartered in St. Louis, Missouri, our 3,500+ team members drive positive outcomes and build healthier, happier tomorrows for older adults. To learn more, visit empowerme.com today.

Requirements

• Certification in healthcare, business administration, or related field.
• Two years of relevant experience in a senior living setting preferred.
• Proven experience in administrative and operational roles, including managing schedules, handling correspondence, and maintaining records.
• Experience in a customer-facing role, with a focus on providing exceptional service to residents and their families.
• Solid understanding of wellness offerings, physical, occupational, and speech therapy for seniors, as well as a general knowledge of laws and restrictions regarding Assisted Living, Independent Living, and Memory Care preferred.
• Exceptional communication and interpersonal skills, along with a passion to work with older adults while providing the best care possible.
• Ability to work well with others and take direction from management.
• Passion for achieving results through self-motivation, initiative, and proactive orientation with a sense of professional curiosity, desire to learn new things, and to find/recommend solutions to problems.
• Sense of professional curiosity, desire to learn new things, and to find/recommend solutions to problems.
• Must have the ability to remain calm in stressful situations, be flexible, work well with many interruptions, and have exceptional multi-tasking skills.
• Respect for the principles of patient/resident rights and confidentiality.
• Proficiency in Internet browsers (e.g., Chrome, Edge), as well as advanced knowledge of Microsoft Office programs, including Outlook, Excel, and Word.

Nice To Haves

• Two years of relevant experience in a senior living setting.
• Solid understanding of wellness offerings, physical, occupational, and speech therapy for seniors, as well as a general knowledge of laws and restrictions regarding Assisted Living, Independent Living, and Memory Care.

Responsibilities

• Provide administrative oversight in communities to support teams by optimizing therapists’ schedules, helping to build caseload, performing intakes, conducting care coordination touchpoints, and hosting wellness trainings.
• Assist in building caseload by interacting directly with senior living community residents to proactively identify therapy needs and promote care coordination services.
• Communicate needs to Clinic Director and/or ADO to initiate screenings.
• Have an on-site presence in communities to build relationships with team members, residents, and community partners.
• Support Clinic Directors to drive completion of intake process for new residents, including gathering necessary documentation, information and obtaining consent from resident or Power of Attorney (POA).
• Assist in scheduling of evaluations and assessments by clinical staff.
• Assist in obtaining orders and other required documents from providers.
• Provide care coordination services through touchpoint visits.
• Perform health screenings under the supervision of licensed therapists, in accordance with federal, state, and local statutes.
• Conduct wellness classes, educational events, and personal fitness training.
• Assist Clinic Directors in coordinating therapists’ weekly schedules to optimize efficiency.
• Support onboarding of new team members.
• Serve as an interim Clinic Director to cover for PTO or opening positions.
• Support orientation of new team members.
• Review operational reports and act on closing gaps in care coverage.
• Send weekly census spreadsheets to Executive Director, Director of Wellness, Clinic Director and ADO.
• Assist with weekly billing closeouts.
• Order supplies as requested.
• Assist in completion of tasks.
• Comply with HIPPA and PHI guidelines and always protects confidentiality.
• Communicate professionally and clearly and maintain a good working relationship with physicians, care staff, and interdisciplinary teams.
• Demonstrate flexibility to ensure patient/community needs are being met.
• Perform other duties as assigned that are consistent with qualifications, professional practices, and ethical standards.
• Tasks and responsibilities are subject to change at your supervisor’s discretion.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed