Care Coordinator

BCFS Health & Human Services•San Antonio, TX

22d

About The Position

The Care Coordinator assesses whether an identified or recovered minor meets protocol eligibility for services and sets up and facilitates care coordination meetings. Coordinated responses may involve advocates, law enforcement, medical providers, child welfare, placement, mental health providers, and child advocacy centers when available. The role also supports community coordination, advisory meetings, tracking and reporting, and program leadership. The position requires travel across regions, with occasional overnight stays if needed.

Requirements

Bachelor’s degree required.
Two years of experience in child welfare or crisis response required.
Pass pre-employment and random drug screens.
Maintain emotional control and professional composure.
Acquire and maintain licenses and certificates required for the position, which may include TBRI, CPR, First Aid, CSE-IT Certification, a state driver license, and other applicable certifications.
Possess current auto insurance and provide verification upon request.
Provide proof of work eligibility status upon request.
Pass pre-employment and biennial criminal background checks.
Respond sensitively and competently to the service population’s cultural and socioeconomic characteristics.
Have advanced training in crisis management.
Communicate effectively in writing and verbally in English; knowledge of DFPS and law-enforcement designations, definitions, and acronyms is a plus.
Work in a fast-paced environment and maintain emotional control and professional composure.
Maintain computer literacy sufficient for the position’s responsibilities.
Work effectively without intensive supervision, independently and as a member of a multidisciplinary team.
Actively support supervisees in professional development.
Demonstrate working knowledge of BCFS HHS policies and procedures.

Nice To Haves

Knowledge of DFPS and law-enforcement designations, definitions, and acronyms.
Applicable certifications such as TBRI, CPR, First Aid, and CSE-IT Certification, as relevant to the position.

Responsibilities

Participate in hotline rotation duties and document all information received.
Maintain grant-metric data in the appropriate database within 48 business hours of an occurrence, including report and notification information, demographics, services provided, and investigative steps; document crisis responses within 24 hours.
Assess whether the identification or recovery of a minor meets agreed-upon protocols for launching coordinated services.
Complete CSE-IT assessments as needed.
Secure and retain releases of information and consent for care coordination services.
Dispatch advocate responses according to working CCT protocol.
Arrange Rapid Response Team meetings with partners within 24 hours of notification of an identified or recovered minor.
Establish and maintain contact with law enforcement agencies and key stakeholders to initiate meetings and facilitate ongoing monthly coordination of services.
Attend multidisciplinary team (MDT) meetings as needed to represent clients and the Care Coordination Team.
Support Advisory Council meetings, including preparing agendas, communicating with attendees, and documenting minutes as required or directed by the supervisor.
Manage Care Coordination meeting requirements, including developing agendas, coordinating in-person or virtual meetings and logistics, and notifying attendees in a timely manner.
Implement BCFS HHS safety protocols in emergencies.
Participate in weekly internal staffing, supervision, Care Coordination meetings, and community meetings.
Create an information-tracking system, track requested volunteer information, and support quarterly report development.
Develop expertise in community resources and support program leadership with community trainings as needed.
Maintain confidentiality in all areas of the service population and program operations.
Comply with BCFS HHS professional and ethical standards, including treating staff, service population members, and community members respectfully and following the required dress code.
Travel across regions, with occasional overnight stays if needed.
Pass pre-employment and random drug screens and maintain emotional control and professional composure.
Acquire and maintain licenses and certificates required for the position, which may include TBRI, CPR, First Aid, CSE-IT Certification, a state driver license, and other applicable certifications.
Maintain current auto insurance and provide verification upon request.
Provide proof of work eligibility status upon request.
Pass pre-employment and biennial criminal background checks.
Respond sensitively and competently to the service population’s cultural and socioeconomic characteristics.
Communicate effectively in written and spoken English; knowledge of DFPS and law-enforcement designations, definitions, and acronyms is a plus.
Work in a fast-paced environment while maintaining emotional control and professional composure.
Maintain the computer literacy needed to fulfill the position’s responsibilities.
Work effectively and without intensive supervision, independently and as part of a multidisciplinary team.
Actively support supervisees in professional development.
Demonstrate working knowledge of BCFS HHS policies and procedures.