Care Coordinator

STRIDE Community Health Center•Aurora, CO

10d•$21 - $24•Hybrid

About The Position

At STRIDE Community Health Center, Care Coordinators support quality and value-based care by coordinating internal and external services, managing referrals, and providing basic health education. They work with the care team and patients to identify social determinants of health and health-related social needs, connect patients with appropriate resources, and follow interactions through to completion. The role also contributes to population health outreach and quality improvement activities. The position is based at the Peoria Clinic in Aurora, Colorado, with a hybrid schedule for Colorado residents: three days onsite and two days remote per week. Full-time onsite attendance is required during training until completion. The schedule is Monday through Friday, 7:00 a.m. to 3:30 p.m. STRIDE uses a 90-day probationary period for new employees. The stated hourly pay range is $20.67–$24.03, depending on experience and other factors.

Requirements

High school diploma or GED.
Active BLS certification.
At least 1 year of direct or indirect patient care support or related experience.
Ability to interact positively and build rapport with patients, coworkers, and external contacts.
Ability to respond effectively and sensitively to the needs and concerns of STRIDE’s diverse patient population.
Ability to handle sensitive information ethically and responsibly and protect patient, employee, and business confidentiality.
Ability to discern information in a variety of formats and communicate it in a way that supports understanding.
Ability to work independently while ensuring accuracy and efficiency.
Ability to demonstrate empathy regarding cultural and diversity dynamics.
Ability to use advanced customer service skills, including diffusing upset patients.
COVID-19 vaccination.
Annual influenza vaccination, or an exemption; new hires must also undergo tuberculosis screening and testing.

Nice To Haves

At least 1 year of experience in a community health or Federally Qualified Health Center setting.
Additional language proficiency.

Responsibilities

Coordinate internal and external services for patients in collaboration with the care team.
Use evidence-based screening tools to identify and document social determinants of health and health-related social needs, and provide referrals and resources to appropriate partners.
Maintain knowledge of the community resource database available to STRIDE patients.
Document and communicate with patients and the care team in a closed-loop manner from initial interaction through episode closure or completion of goals.
Interact with patients respectfully and confidentially, using basic motivational interviewing principles when appropriate.
Provide basic health education using evidence-based resources and refer patients to further education and support when indicated.
Manage internal and external referrals according to organizational policies and standards, including maintaining the referral partner database, processing referrals, following up with agencies and providers, and retrieving and indexing reports.
Contribute to population health through targeted patient outreach and scheduling based on specified health needs or organizational requests.
Follow departmental standard workflows.
Support assigned quality improvement activities informed by external partners, payors, accreditors, and regulators.
Complete other duties as assigned.

Benefits

Medical, dental, and vision coverage.
Paid time off and holidays.
Health Savings Account and Flexible Spending Account, including dependent care options.
401(k) with matching.
Work-life balance.
NHSC Loan Repayment.
Tuition reimbursement and/or Continuing Medical Education.
No nights, weekends, or major holidays.
Employee Assistance Program.
Employee discounts on attractions, hotels, and more.