Care Coordinator
About The Position
The Care Coordinator establishes professional relationships with individuals, families, referral sources, and community partners; completes initial and ongoing assessments; and identifies risk factors such as suicidal or homicidal ideation, ensuring intervention, documentation, and follow-up under organizational protocols. The role uses standardized screening tools, including PHQ-9 and social determinants of health assessments, as required. The Care Coordinator coordinates services across healthcare, behavioral health, housing, employment, and social service systems; facilitates communication among providers, natural supports, and community resources; schedules appointments; and assists with transportation coordination. The role also participates in treatment team meetings and case reviews and maintains timely, accurate, compliant documentation in the electronic health record. The position provides targeted case management and supportive interventions consistent with scope of practice, helps individuals navigate care systems and adhere to treatment recommendations, promotes continued engagement and continuity of care, and advocates for access to appropriate services and resources. Work takes place in community-based settings, including client homes and partner locations, and requires frequent travel within the service area.
Requirements
- A Bachelor’s degree, with formal training in behavioral health—usually a major in Psychology, Social Work, Counseling, or Criminal Justice.
- Maintain current knowledge of standards of care and practices, typically through continuing education.
- A valid state-issued driver’s license.
- Prepare basic correspondence and simple reports using Microsoft Word.
- Use Microsoft Excel to create tables and simple displays of information.
- Create basic presentations using Microsoft PowerPoint.
- Demonstrate proficiency with the company’s electronic clinical systems, including EHR and scheduling systems.
- Demonstrate basic organizational skills to prioritize and organize work.
- Determine effective responses to situations within established precedent.
- Communicate opinions based on conclusions using inference and logic.
- Exercise tact and diplomacy when resolving mild conflicts or disagreements.
Responsibilities
- Establish and maintain professional relationships with individuals, families, referral sources, and community partners.
- Complete initial and ongoing assessments in accordance with program, payer, and regulatory requirements.
- Identify risk factors, including suicidal or homicidal ideation, and ensure intervention, documentation, and follow-up in accordance with organizational protocols.
- Use standardized screening tools, such as PHQ-9 and social determinants of health assessments, as required.
- Coordinate services across healthcare, behavioral health, housing, employment, and social service systems.
- Facilitate communication among providers, natural supports, and community resources.
- Schedule appointments and assist with transportation coordination to reduce barriers to care.
- Participate in treatment team meetings and case reviews.
- Maintain timely, accurate, and compliant documentation in the electronic health record.
- Provide targeted case management and supportive interventions consistent with scope of practice.
- Support individuals in navigating systems of care and adhering to treatment recommendations.
- Promote engagement in ongoing services and continuity of care.
- Advocate for individuals to ensure access to appropriate services and resources.
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What This Job Offers
Job Type
Full-time
