Care Coordinator (Medical Assistant)- PMR

Barrow Brain and Spine • Chandler, AZ

8h

About The Position

Barrow Brain and Spine is a physician-owned specialty practice focused on neurosurgery and advanced spine care. The Care Coordinator performs clerical and customer service functions for a physician’s office and supports clinic operations and continuity of patient care. The role includes registering patients in the electronic medical record, preparing records and reports for physicians, opening chart encounters, greeting and rooming patients, taking vitals, documenting assessments, entering orders and e-prescriptions, creating visit summaries, and scheduling follow-up appointments and diagnostic services.

The Care Coordinator helps run daily clinics, maintains patient records and confidentiality, communicates with physician staff, supports order and recall workflows, maintains clinic rooms and office equipment, and provides coverage as requested. The position also requires exemplary service to patients, families, teammates, vendors, and visitors, participation in continuing education and annual compliance training, and adherence to HIPAA and practice compliance guidelines.

Requirements

• High school diploma or GED.
• One to two years of experience in a medical setting.
• Excellent verbal and written communication skills.
• Strong organizational skills and ability to prioritize.
• Passion for creating a superior patient experience and fostering a culture of excellence.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Register new patients in the electronic medical record before scheduling, including demographic and insurance information.
• Ensure initial consultations, pertinent notes, lab slips, and radiology and pathology reports are available to the physician before patient arrival.
• Open chart encounters in Centricity and maintain patient records for historical reference.
• Greet and room patients, take vital signs, and record assessments in patient charts for physician review.
• Enter orders and e-prescription information and create clinical visit summaries.
• Schedule follow-up appointments and other consultations, tests, and services as needed.
• Communicate with physician staff to ensure continuity of care.
• Inventory and restock clinic rooms.
• Prepare and run daily clinics with limited oversight from a Lead Care Coordinator or Practice Operations Supervisor.
• Assist Lead Care Coordinators and Practice Operations Supervisors with orders as needed.
• Assist with physician recall lists, create diagnostic reviews, complete orders as testing is received, and follow up on non-compliant orders.
• Screen incoming calls and visitors, record and transmit messages, receive and announce scheduled patients and visitors, and screen unscheduled patients and visitors.
• Arrange referrals to other healthcare providers and schedule appointments for consultations, imaging, lab tests, physical therapy, and other services.
• Maintain patient confidentiality and follow HIPAA guidelines.
• Maintain office equipment by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and coordinating repairs.
• Participate in continuing education opportunities.
• Provide coverage to other positions as requested.
• Attend annual compliance training and follow compliance guidelines.
• Represent the practice and physician as an ambassador and provide exemplary customer service to patients, families, teammates, vendors, and visitors.
• Perform other duties as assigned.

Benefits

• Choice of two medical plans, including HRA and HDHP/HSA options.
• Dental and vision plans.
• Short-term and long-term disability coverage, 100% employer paid.
• Basic life and AD&D coverage, 100% employer paid.
• Voluntary life and AD&D coverage available for employees, spouses, and children.
• Voluntary critical illness and accident coverage.
• Generous paid time off.
• Paid holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED