Onsite Medical Assistant – Care Coordinator

CompuGroup Medical•Baltimore, NE

1d•Onsite

About The Position

CompuGroup Medical is seeking a motivated, patient-focused Care Coordinator to support patients enrolled in Medicare Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) programs. This on-site role serves as a key contact for high-risk patients with multiple chronic conditions, helping them stay engaged with and compliant with personalized care plans through structured outreach and monitoring. The schedule is Monday through Friday during regular business hours, with no evening or weekend shifts.

Requirements

Active National Certified Medical Assistant (NCMA) certification is required; applicants are asked to upload NCMA/NRMA credentials.
At least 2 years of healthcare-related experience.
At least 1 year of experience in related Chronic Care Management services.
Strong communication and interpersonal skills.
Comfort with high-volume outbound calling.
Strong documentation and EHR proficiency.
Willingness to work on-site during regular business hours, Monday through Friday.

Responsibilities

Make 60 or more outbound calls per day to eligible patients using the dialer system.
Document call outcomes accurately in multiple client EHRs and other systems.
Conduct monthly check-in calls for RPM and CCM patients.
Review and monitor vital signs synced from RPM devices.
Explain the benefits of the RPM program in clear, patient-friendly language.
Schedule and order RPM devices, educate patients on proper use, and confirm patient contact details.
Conduct structured health assessments and follow personalized care plans for each patient.
Educate patients on nutrition, exercise, medication adherence, and lifestyle choices.
Obtain and document verbal enrollment consent according to program requirements.
Track and document patient progress accurately and consistently.